Summary:

The Beverage Server provides timely and efficient beverage service in a friendly and courteous manner to guests in the casino and bars. The server must keep assigned areas clean and maintain a clean setting for guests.

Essential Functions and Responsibilities:

• Responsible for the highest level of guest service while observing responsible beverage service
• Takes orders, serves drinks, and assists guests in a friendly and professional manner
• Provide requested beverage cocktails and deliver cordially to guests within the assigned area
• Maintain stocked supplies and cleanliness of assigned beverage server outlet
• Accurately follows all cash handling and Micros POS procedures
• Requests identification from guests when legal age is questioned
• Be aware of and adhere to Company complimentary drink policies that apply to guests while gaming on the property
• Remove glassware from machines or other locations while completing rounds
• Assist other team members, when needed, in instances of side work, drink orders and occasionally help and train new Team Members to acclimate to their new position
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Summary:

The Beverage Server provides timely and efficient beverage service in a friendly and courteous manner to guests in the casino and bars. The server must keep assigned areas clean and maintain a clean setting for guests.

Essential Functions and Responsibilities:

• Responsible for the highest level of guest service while observing responsible beverage service
• Takes orders, serves drinks, and assists guests in a friendly and professional manner
• Provide requested beverage cocktails and deliver cordially to guests within the assigned area
• Maintain stocked supplies and cleanliness of assigned beverage server outlet
• Accurately follows all cash handling and Micros POS procedures
• Requests identification from guests when legal age is questioned
• Be aware of and adhere to Company complimentary drink policies that apply to guests while gaming on the property
• Remove glassware from machines or other locations while completing rounds
• Assist other team members, when needed, in instances of side work, drink orders and occasionally help and train new Team Members to acclimate to their new position
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• Minimum on one year experience as a beverage server or in a customer service-related field preferred
• Knowledge of non-alcoholic and alcoholic beverages including but not limited to beers, wines, and cocktails
• Ability to provide courteous 10-minute service rounds of beverage requests and delivery within assigned areas.
• Ability to call drinks and provide proper garnish and present requested beverages accurately
• Excellent customer service, communication, and money-handling skills
• Proven experience providing high level of guest service
• Experience using POS Systems and electronic ordering systems
• Must be 21 years of age
• High School education or equivalent
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Nye County Liquor Work Permit

Physical Requirements

• Occasionally push/pull up to 25lbs
• Regularly lift and/or carry up to 25 lbs at floor, knee, waist, and chest levels
• Occasionally squat kneel, and sit
• Regularly reach, bent, and twist
• Regularly stand, walk, stoop
• Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity
• Regularly move throughout the property
• Ability to ascend and descent stairs
• Frequent near/far vision acuity, depth perception and field of vision
• Additional conditions include the ever-present hazard of sharp edges in and around the slot machines and poor air quality inside the count room due to excessive dust

Work Environment Potential Conditions

• Indoor & outdoor
• Smoky & Noisy
• Bright flashing lights
• Extreme hot & cold temperatures including humidity
• Slippery surfaces

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.