Company Overview:
Paco's Taquería, located in Indiana, is a dynamic and authentic Mexican restaurant dedicated to providing a delightful culinary experience. Renowned for our delicious tacos, fresh ingredients, and warm hospitality, we are passionate about creating memorable moments for our valued customers.
Job Summary:
As a Customer Service Representative at Paco's Taquería, you will be the face of our restaurant, ensuring exceptional service and building positive relationships with our diverse customer base. Your role is crucial in creating a welcoming atmosphere and contributing to the overall satisfaction of our patrons.
Key Responsibilities:
Greet and assist customers in a friendly and professional manner.
Take customer orders accurately and efficiently, providing menu information as needed.
Handle customer inquiries, concerns, and feedback promptly and courteously.
Process payments and maintain cash handling accuracy.
Collaborate with the kitchen and waitstaff to ensure timely and accurate order delivery.
Maintain a clean and organized work area, including the front-of-house and cashier station.
Assist in maintaining inventory of supplies and restocking as necessary.
Uphold Paco's Taquería's commitment to exceptional customer service.
Responsabilidades:
Saludar y ayudar a los clientes de manera amigable y profesional.
Tomar los pedidos de los clientes de forma precisa y eficiente, proporcionando información del menú según sea necesario.
Manejar las consultas, inquietudes y comentarios de los clientes con prontitud y cortesía.
Procesar pagos y mantener la precisión en el manejo de efectivo.
Colaborar con la cocina y los camareros para garantizar la entrega oportuna y precisa del pedido.
Mantener un área de trabajo limpia y organizada, incluida la recepción y la estación de caja.
Ayudar a mantener el inventario de suministros y reabastecerlo según sea necesario.
Mantener el compromiso de Paco's Taquería con un servicio al cliente excepcional.
Qualifications and Skills:
Excellent Communication Skills: Strong verbal communication skills with the ability to interact positively with customers and team members.
Bilingual: Proficient in English and Spanish.
Previous customer service experience is preferred.
Cash handling experience is an asset.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Friendly and approachable demeanor with a customer-centric mindset.
Calificaciones y habilidades:
Excelentes habilidades de comunicación: fuertes habilidades de comunicación verbal con capacidad para interactuar positivamente con los clientes y miembros del equipo.
Bilingue: Competente en inglés y español.
Se prefiere experiencia previa en atención al cliente.
Se valorará experiencia en manejo de efectivo.
Capacidad para trabajar en un entorno acelerado y manejar múltiples tareas simultáneamente.
Comportamiento amigable y accesible con mentalidad centrada en el cliente.
Uniform and Grooming Guidelines:
As a Customer Service Representative, it's essential to present a professional appearance that reflects the standards of cleanliness and hygiene expected in a food service environment. Here are the uniform and grooming guidelines:
Uniform:
Clean and well-fitted chef's coat or uniform shirt.
Kitchen-appropriate pants or trousers (e.g., chef pants or plain black pants).
Closed-toe, non-slip shoes for safety in the kitchen.
Hair restraint such as a chef hat, hairnet, or baseball cap to prevent hair from contaminating food.
Apron or smock to protect clothing from spills and stains.
Grooming:
Clean and trimmed fingernails, free from polish or artificial nails.
Minimal jewelry to reduce the risk of contamination (e.g., small stud earrings, wedding ring).
Hair kept neat and tied back if long, away from the face and food preparation areas.
No strong perfumes or fragrances that may interfere with the aroma of food.
How to Apply:
If you have excellent communication skills, are bilingual, and are enthusiastic about providing outstanding customer service, we invite you to apply for the Customer Service Representative position at Paco's Taquería. Please submit your resume and a brief cover letter highlighting your relevant experience to [insert job post link].
Paco's Taquería is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all employees.