Position

Pacific Office Automation is seeking to add an Entry-Level UC Helpdesk Technician for our growing team. Our ideal candidate is looking to start their career in the IT world, has a technical mindset, strong communication skills and valuable customer service experience.

This is a great position to learn how to handle networking issues and interface with end users!

Essential Job Duties :

• Provides support for our Hosted Voice customers seekingassistance with Moves, Adds, Changes or Deletions requests.
• Troubleshooting complex issues with software, handsets, and quality of service-related matters.
• Maintains best practices for implementation and service among other staff
• Supports our distributed Data Centers and internal infrastructure.
• Learning to use apps like Wireshark to troubleshoot handshaking processes for SIP traffic to help isolate call quality and routing related issues.
• Learn how to use IP networking and IP routing.
• Help respond to situations where customer equipment and applications have failed and to isolate or fix problems with the product
• Assist with virtual deployments and data entry of new Hosted Voice implementations.
• Work closely with senior staff and project managers to execute new installations and add-ons.
• Any Help Desk experience is a plus.

Qualifications

• Associate Degree is preferred
• Technical Mindset
• Customer Service experience
• 0 -2 years with VoIP and / or Unified Communications platforms.
• Excellent written and oral communication skills
• Working knowledge of Microsoft Office 365

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA / HSA programs

Last updated : 2024-03-24