Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is an excellent opportunity for someone who enjoys interacting with people and has strong communication skills. Duties: - Answer incoming customer inquiries via phone, email, or chat - Provide accurate and timely information to customers regarding products, services, and promotions - Assist customers with order placement, tracking, and returns - Resolve customer complaints or issues in a professional and efficient manner - Conduct outbound calls to follow up with customers or provide updates - Perform data entry and maintain customer records - Collaborate with other departments to address customer needs Qualifications: - Previous experience in customer service or a related field is preferred - Excellent verbal and written communication skills in English; bilingual in Spanish is a plus - Ability to analyze customer inquiries and provide appropriate solutions - Strong interpersonal skills and the ability to communicate effectively with customers of diverse backgrounds - Proficient in data entry and computer skills - Ability to multitask and prioritize tasks in a fast-paced environment - Demonstrated phone etiquette and active listening skills Location: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Boston, MA: Relocate before starting work (Required)

Work Location: In person