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Operator Customer Service Representative, Communications Center Nights-(3286318)
Description
About Us
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees.
Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey.
The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller.
The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner.
The Opportunity
The Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls.
The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.
and how we treat each other : Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Other duties as assigned.
Qualifications
Qualifications
Skills and Core Competencies
Working Model & Shifts
Sunday - Thursday 11pm - 7 : 30am
3rd shift position located in the Blake building of the MGH main campus 55 Fruit Street, Boston
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch.
The employee must frequently lift and / or move up to 5 pounds and occasionally lift and / or move up to 20 pounds.
Last updated : 2024-04-29
Full Time
Hospital
$40k-50k (estimate)
02/24/2024
05/09/2024
massgeneralbrigham.org
MEDWAY, MA
>50,000
1994
$10B - $50B
Hospital
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nations ...leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
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The job skills required for Customer service representative include Customer Service, Call Center, Problem Solving, Commitment, Billing, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
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