145 Customer Service Representative Jobs in Boston, MA
TEKsystems is Hiring a Customer Service Representative Near Boston, MA
Job Description:
We are seeking friendly, patient-focused individuals to join our team as Medical Call Center Representatives. In this role, you will be the initial point of contact for patients calling about appointments, medical advice, prescription refills, and insurance inquiries.
Key Responsibilities:
- Answer incoming calls promptly in a polite, caring and professional manner
- Obtain necessary information from callers to properly route inquiries
- Schedule appointments and provide registration details
- Triage calls by getting basic medical history and symptoms to pass along to nursing staff
- Assist callers with finding providers, transferring medical records, and verifying insurance coverage
- Handle patient billing questions and payment issues
- Update and maintain accurate records in the patient database
- Deescalate angry or frustrated callers with empathy and problem-solving skills
Skills:
Customer service, Call center, Data entry, Inbound call, Customer support, Health care, Customer service call center, Insurance
Top Skills Details:
Customer service,Call center,Data entry,Inbound call
Additional Skills & Qualifications:
Reliable- On time
Good Call quality
Courteous
Bilingual is a plus- Spanish or Asian Dialects- Not necessary-bilingual calls go to interpreter service
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Summary
Full Time
$44k-55k (estimate)
05/07/2024
05/26/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
Related Companies
About TEKsystems
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
