Position Title:

Administrative / Patient Care Specialist

Position summary:

Exciting opportunity to work alongside Dr. Lobanoff and Dr. Whiting at their world-premiere refractive surgery and specialty lens implant clinic!

OVO LASIK LENS is beyond cutting-edge with the only dual Contoura Surgical Suites in the US for LASIK/PRK, and the first Office-Based Surgical Suites in Minnesota for cataract surgery, RLE, ICL and specialty lens surgeries.

Located in the beautiful brand new Xchange Medical Building on 394 and Park Place, OVO LASIK LENS occupies the first floor space. A supremely high-quality environment, plus experienced, friendly, and supportive team members, lends to a rewarding and positive employment experience.

Key Responsibilities and Accountabilities:

• Answer phones, schedule appointments, manage electronic requests from patients, confirm appointments, and direct questions to appropriate staff members for triage.
• Maintain current knowledge of competition.
• Collect patient payments and/or insurance information.
• Understand and effectively communicate clinic appointments, procedures, pricing, and educational information to patients.
• Preemptive troubleshooting of patient needs in order to assist clinic in performing a timely diagnosis and treatment plan.
• Monitor clinic patient flow and perform duties in order to uphold expectations of individual patient appointment times.
• Patient chart management.
• Collateral materials assembly and back-office projects.
• File and maintain clinic office supplies.
• Maintain cleanliness of front desk, lobby, patient communication center, waiting rooms, and overall clinic.
• Provide incredible patient care, 100% of the time.
• Uphold the high expectations and standards of OVO, 100% of the time.

Skills and Attributes:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Dependability - Being at work and ready to work at scheduled time with attendance of utmost importance, unless there is an emergency situation or severe illness.
• Reliability - Ability to self-motivate and be trusted to keep busy and perform daily duties with little to no oversight.
• Speaking – Ability to articulate thoughts in order to convey information effectively and connect with a variety of people.
• Writing and Computer Operation - Communicating effectively in writing as appropriate for the needs of the audience and advanced technology within the office.
• Service Orientated - Actively looking for ways to anticipate the needs of patients and exceed customer service expectations.
• Problem Solving – Ability to assess situations and work through challenges.
• Resilient – Ability to work in a busy clinic environment with high expectation for team unity and performance.
• Professionalism – Conducts self in a professional manner that is supportive of the overall team cohesiveness and culture.
• Possess cultural awareness and sensitivity.
• Flexibility and a sound work ethic.
• Respectful of management, other staff members, and patients

Experience And Education:

Minimum 2 years of customer service and/or medical field experience

High School Diploma

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Minneapolis, MN 55416: Relocate before starting work (Required)

Work Location: In person