Desktop Support Technician

Duties:

- Provide technical support and troubleshooting for desktops, laptops, mobile devices, and peripherals
- Install, configure, and maintain operating systems (Windows) and software applications
- Set up and configure network connections, including TCP/IP, DNS, and DHCP
- Collaborate with other IT teams to resolve complex technical issues
- Respond to user inquiries and provide timely resolutions
- Perform hardware and software upgrades as needed
- Maintain inventory of hardware and software assets
- Ensure compliance with security protocols and firewall configurations
- Document technical procedures and create knowledge base articles
- Provide end-user training on IT systems and applications

Experience:

- Proven experience in desktop support or IT support role
- Strong knowledge of Windows operating systems (Windows 10)
- Familiarity with computer networking concepts (TCP/IP, DNS, DHCP)
- Experience in troubleshooting hardware and software issues
- Proficiency in analyzing system logs and event logs to identify problems
- Excellent communication skills to effectively communicate technical information to non-technical users
- Experience working with help desk ticketing systems (ServiceNow)
- Ability to prioritize and manage multiple tasks in a fast-paced environment

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

If you are a skilled Desktop Support Technician looking for an opportunity to join a dynamic IT team, we want to hear from you! Apply now to be part of our growing organization.

Job Type: Full-time

Salary: $35,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• No weekends

Experience:

• Desktop support: 4 years (Required)

Work Location: In person