23 desktop support technician Jobs in miami, fl
DYOPATH is Hiring a Desktop Support Analyst II Near Miami, FL
Job Description
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row! What makes us so great? Our people – we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.
We believe that:
- You should be able to grow and feel empowered at work.
- You should have fun in a diversified environment and bring your true self to work daily.
- Work-life balance is vital to our positive culture.
We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH!
We are currently hiring a Desktop Support Analyst II in Miami!
The Desktop Support Analyst II will oversee and maintain the working order of computer hardware and software systems associated with each endpoint in the client's domain. They will assist end users in resolving technical issues concerning customer's accounts, computer hardware or company software. DSA IIs will be required to handle issues/tasks that are more advanced. This position requires a highly detail-oriented individual with excellent written and oral communication skills.
Essential Functions and Responsibilities
Hardware and Software Analysis:
- Analyze the user requests and incidents
- Organize meetings with users to discuss resolution with incidents that occur.
- Providing technical support including:
- Installation, Deployment, and Maintenance of company PCs, laptops, software, scanners, printer problems and various peripherals.
- Supporting internal customers by troubleshooting software and hardware issues either face to face, over the phone, or through Chat software.
- Track progress of incidents and tasks by utilizing internal or client ticketing software
- Create, receive, and resolve end-user incidents. tasks, and requests while maintaining response and resolution of contracted SLAs
- Order parts as needed for asset hardware maintenance and repair to resolve tasks and incidents
- Create, Edit, and Maintain knowledge-base articles
- Act as a point of contact for 3rd party vendors and technicians
- Performing updates: Microsoft security patches, Anti-virus signature file, Other software/application updates
- Assists and/or mentors Level I and Associate DSAs as needed.
- Troubleshoot incidents, reports, or processes to resolve errors
- Document process requirements: Write clear procedures and instructional manuals to build out self-service capabilities
Essential Skills:
- Familiarity with change management (ITIL)
- Familiarity with ticketing systems such as Remedy or Service Now platforms
- Be able to perform RCA
- Computer hardware troubleshooting proficiency level: Intermediate-Advanced
- Software troubleshooting proficiency level: Intermediate-Advanced
- SharePoint experience (O365 preferred)
- Working knowledge of MS O365 Suite
- Demonstrated ability to communicate orally and in writing
- Demonstrate good judgment to support the clients with technical advice and problem resolution
- Perform other related duties as necessary
- Ability to work with team
- Medical, Dental, Prescription, Vision, Life and Disability Insurance
- Flexible Spending Account (FSA) as well as Health Savings Account (HSA) – save money pre-tax for eligible medical expenses
- Employee Assistance Program and Comprehensive Wellness Program
- 401 (k) Retirement Savings Plan with company match
- PTO - Paid Holidays and Vacation Time – encouraging work-life balance
- Continuous Learning and Development Programs
- Employee Referral Programs
- Pet Insurance plans
- Bonus Incentive Programs
- Growth opportunities
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Job Summary
Full Time
$48k-60k (estimate)
04/29/2024
05/15/2024
dyopath.com
CRESTWOOD, IL
100 - 200
1994
PAUL GRISDALE
$10M - $50M
Wholesale
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About DYOPATH
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services. Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020. By bringing together two industry leaders, ...
the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service. The combined company has an enhanced scale and an even stronger position in the fast-growing MSP and MSSP (managed security service provider) marketplaces. We work with the single purpose of helping our clients combat the ongoing increase of cyber threats, the growth in more complex IT environments and the ever-increasing human capital shortages. No matter the industry, from education and energy to federal agencies, we are here to help our clients use the power of our business first approach, resulting in efficiency gains. DYOPATH has a US based Network Operations Center (NOC) and Service Desk. DYOPATH through its origins under Single Path and DYONYX, has been serving clients since 1996. We place emphasis on exceptional customer service, which has resulted in high client retention and long-term client relationships. We also have best-in-class client satisfaction scores that are consistently well above industry standards. DYOPATH'S belief in long-term relationships and our dedication to solving our clients biggest challenges remain the cornerstone of our 24-year longevity.
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The following is the career advancement route for Desktop Support Analyst II positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst II, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst II. You can explore the career advancement for a Desktop Support Analyst II below and select your interested title to get hiring information.
