What will I be doing?
The Front Office Manager is accountable for the effortless and seamless movement of guests in and out of the resort, providing exceptional levels of guest service through the guests' entire stay. They act as a Manager on Duty occasionally and respond to emergency calls promptly. They maintain our firm commitment and dedication to our Spirit of Service culture and always maintains this behavior towards our guests and team members.
Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $68,500 - $70,555 annually
• Benefits on day one
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Paid Holidays, Sick days and Generous Paid Time Off Program
• Tuition reimbursement
• Numerous learning and career advancement opportunities... and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Additional Responsibilities:

• Supervise the activities of the Front Office Operations including the front desk, bell, and valet, which include its work outputs, financial management, facilities, and resources. Ensures the timely completion of team member work schedules, and performance appraisals. Maintains compliance with organizational, business, and financial regulations.
• Coordinates communication of activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest's expectations.
• Monitors guest survey scores, requests, and complaints, and collaborates with appropriate partners to resolve issues as deemed necessary to provide excellence in service.
• Maintains and executes department training program and onboarding schedule for new team members. Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members. Coordinates the development of performance plans for team members to ensure their continued growth and success within the department.
• Maintains relationships, contracts, compliance, and interface issues with the operation's business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
• Communicates effectively in English in writing as well as verbally. Japanese language speaking skills not required but a plus.
• Effectively and consistently meets all deadlines for submitting work requested by the Director of Guest Services, Resort Directors, and General Manager.
• Works with housekeeping and front office to ensure common areas, guest rooms, and work areas are clean, neat, and well maintained and with safety in mind. Participate in guest room inspections.
• Performs other related activities as required.

What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school/GED
• 2 years managerial experience in a hotel, preferably in a Front office capacity.
• 3-5 years of related experience
• Strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results. Demonstrates problem solving, analytical and conceptual skills.
• Displays effective organizational skills, including the ability to effectively prioritize and manage multiple tasks and deadlines and manage competing priorities within a small team environment.
• Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
• Flexible work schedule

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelor's Degree
• 5-7 years of related experience
• 4 years of managmenet or supervisory experience
• CPR/First Aid
• Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping. Timeshare ownership preferred.
• Knowledge of economic and accounting principles and practices, analysis and reporting of financial data.
• Experience in managing operations operating under a Collective Bargaining Agreement (CBA).
• Fluent English and Japanese language (read, speak, write)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.