Overview. The Guest Service Agent (Full-Time) is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities. Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if appl...
Overview. The Guest Experience Coordinator is responsible for monitoring and assisting in the quality of overall guest experience from pre-arrival, in-house and post-stay. He/she maintains guest satisfaction by tracking and responding to customer comments on social media and internal guest satisfaction index. He/she is responsible to create and execute guest activities to include cultural & kids programs, and activate lobby and pool areas. This p...
Overview. The Night Auditor (Part-Time) is responsible for reconciling all hotel cashier transactions. reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out...
Overview. The House Attendant (On-Call) is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.). Responsibilities. Buff marble floors daily according to hotel standards. Shampoo carpets in the public areas according to hotel standards. Shampoo furniture as needed. Handle all requests for luggage as...
Overview. The Ambassador is expected to provide timely, courteous service with guest satisfaction to all Longboard Club guests as the primary goal. The Ambassador is also responsible for setting up their stations including opening, running, and closing side work. He/she must have an indepth knowledge of the specialty wine and cheese program. This includes assisting guests with the wine cruvinet system as well as servicing the PM cheese cart. The ...
Overview. The Utlity House Attendant (On-Call) is responsible for maintaining Highgate Hotel Standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and any other public spaces. May also be required to complete special cleaning assignments and perform Room Attendant and House Attendant duties as necessary. Responsib...
Compensation Type. Yearly. Highgate Hotels. Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value ...
Overview. The Aquarist 2 rated associate is responsible for developing/maintaining animal enrichment program(s) when necessary as determined by the Curator Manager. Suggested protocols and/or programs must meet the approval of the Curator manager for content, method and implementation. The Aquarist 2 rated associate is responsible for developing public presentation to hotel guests and public on an ongoing or as-needed basis according to Hotel or ...
Compensation Type. Hourly. Highgate Hotels. Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value...
Overview. The Recreation Attendant is responsible for overseeing all Recreation areas, pool stations and fitness center. Responsibilities. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Ability to stand during the entire shift. Must be effective at listening to, understanding, and clarifying concerns raised by employees and...
Overview. The Utility Steward is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas. specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage an...
Overview. The Room Attendant will be servicing guest rooms, while making sure to follow a comprehensive cleaning process throughout the hotel following all of the Brand and CDC guidelines for cleanliness. Responsibilities. Thoroughly clean and santize guest rooms on a regular schedule, daily. Remove all trash and dirty linen from public spaces, hallways, and rooms. Keep all hallways, public areas and closets clean, neat and vacuumed. Restock cart...
