Job Description

Provides excellent service while assisting owners and guests with luggage to and from their rooms in a timely, courteous and safe manner, handling other special requests as needed.

Here’s why you’ll love it here!

We offer an excellent benefits package to our part-time Team Members that include :

• Salary Range : $20.93 $21.56 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.

Schedule Details :

Our Resort operates 7 days a week.

Additional Responsibilities Include :

• Monitor property front entrance and guest arrivals. Greets and assists owners and guests transporting and / or securing their luggage appropriately.
• Provides instructions regarding the amenities of the room and property services and activities provided for guests’ use.
• Delivers messages, express check-out folios, newspapers and other requested items.
• Reports any problems or unusual activities to management.
• Ensures an organized, safe and clean front entrance and lobby area.
• Carries out reasonable requests by management including assisting other departments.

Qualifications

What are we looking for .

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience :

• High School Diploma or equivalent experience.
• Able to work flexible schedules including mornings, evenings, weekends and holidays.
• Able to lift, carry, or transport luggage weighing a maximum of 75 lbs.
• Able to grasp, lift and / or carry, or otherwise move or push packages, bags and luggage on a hand truck / cart or other wheeled assistance weighing a maximum of 500 lbs.
• Able to optimally assist internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
• Basic language skills both verbally and in writing to connect with guests, owners and co-workers, and fully comprehend job assignments.
• Able to schedule changes and cover shifts on short notice.
• A courteous and professional demeanor must prevail when handling upset guests and difficult situations.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions :

• Prior hotel / hospitality experienced preferred in a customer service capacity.
• Prior Bell person or Door person experience preferred.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Last updated : 2024-05-11