The Specialist Inventory Management provides a high level of customer service while responding to inventory requests received by the Inventory Management Department email inboxes. Responsible for the completion of fundamental daily inventory processes as well as assisting the department with compilation of key inventory data.

You will be responsible for driving company success through performing the following tasks to the highest standards:

• Respond in a timely and professional manner to requests received by the Inventory Management email inbox and the HGV Room Request email inbox. Ensure that all resolutions are in compliance with current department and corporate policies.
• Perform daily, monthly, and annual room night allocations in alignment with overall business strategy; includes fiduciary responsibility to Club Member availability as well as fulfilling Marketing, Rental, and other segment holder targets and needs.
• Create and maintain group block inventory in compliance with department policy and as stated in contracted group sales.
• Assist with daily out of service requests from our properties and manage any possible relation to inventory that results. This would also include processing our annual future preventative maintenance and refurbishment schedules.
• Responsible for weekly, bi-weekly, and monthly results. This would include but are not limited to maintaining affiliated resort partnership reporting, auditing unsold developer inventory for fixed and event week inventory and preventative maintenance schedules.
• Process club creation fixed week reservations for new contract sales.
• Monitor and provide assistance to our properties experiencing any difficulties with current or future reservations on the books.
• Provide suggestions for owner inventory campaigns in an effort to improve Inventory optimization and meet utilization and occupancy targets.
• Manage Salesforce queue of inventory requests for club members in partnership with our club and owner services team.
• Support new HGV Max Membership program benefit for cross Shop and Book across the HGV and DRI network of applicable resorts. Responsibilities include but are not limited to maintaining allocated inventory, fulfilling ADA requests, managing reservation entry between two operating systems and more.
• Perform special projects or other ad hoc requests as needed.