About Us:

We are a customer service company that provides IT Services. We are quickly growing and we’re looking for the right person to join our team. We seek to bring on someone for a ‘hybrid’ role; someone who has a solid foundation in computers and IT and a passion for sales and customer service. 

OWC Pro IT Service provides only the highest level of customer service for our client’s IT, security, network, and technical business continuity needs. OWC Pro IT Services is a growing information technology consulting company. Our services are tailored to small to midsized businesses that don't want the expense of an on-staff IT department. We provide unique ideas in combination with dedication and personal attention to our clientele. We strive for new and enhanced ways to solve problems and create optimized systems to meet our client’s IT needs. OWC Pro IT Services focuses on advising our client’s business on how to best utilize information technology to meet their business goals. We also provide implementation, deployment, and management of IT systems.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Provide customer service/support to new and existing clients
• Develop IT sales through a combination of methods that may include research, lead generation/prospecting, and networking
• Achieving assigned sales targets
• Identify, Prepare, and Present pre-sales solutions in a technical format to both potential and existing clients
• Properly assess and escalate issues to accurately track & log billable time into the issue tracking/billing system for accountability and revenues
• Provide excellent customer service to existing and future SMB clients
• Troubleshoot and fix basic IT issues

Required Skills/Abilities:

• 2 years of customer service experience
• The individual in this role will bring deep technology sales experience, strategic thinking, customer obsession, a passion for innovation and best practice sharing, all while showing they can deliver exceptional results over time.
• Excellent selling and communication skills, outgoing personality.
• A keen interest in IT issues.
• Proactive, self-motivated, and enthusiastic.
• Experienced with keen ability to analyze and interpret customer pain points to solve apparent and transparent business problems
• Ability to troubleshoot network issues
• Office 365/Microsoft Azure
• Practical Knowledge of Security requirements for businesses
• Configuration of Backup Software/Hardware for Disaster Recovery
• High-School Diploma or GED completed with some post-secondary education in a business or technical background
• Reliable Transportation and valid Driver’s License
• Flexibility and able to adapt to a rapidly changing environment

Preferred:

• Higher Education degree in a business or computer related field
• Experience with Microsoft, Cisco, Linux/Unix, Apple, VMware, and SonicWall technologies
• Windows Server Active Directory/Group Policy/Exchange/IIS experience
• Experience with server virtualization technologies such as VMware Server ESX and Microsoft Hyper-V
• Apple Desktop Operating System Support (OSX)
• Familiarity with VoIP Technology
• Experience with Microsoft Visio
• Scripting experience
• Prior Experience as a Small Business IT Consultant
• Certifications: CompTIA A , Network , MCSE

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.

EEO/AA Employer

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.