• This position will report to the:Customer Service Manager
• FLSA Status: Non-exempt

What You’ll be Responsible For in this Role

In this role you will be the first point of contact representing the company to a diverse customer base. Create strong customer relations through efficient quotation and subsequent follow-up; order entry and inquiry; determination of specifications and requirements, in a professional manner meeting their needs and expectations. Manage the customer experience for an order from entry through completion.

Primary Duties & Responsibilities:

• Safety and Health of self and team working in the surrounding area. Participation in all Safety Activities.
• Support and maintain ISO 9001 activities and ensure that required processes are maintained.
• High energy, friendly and professional greeting to customers; on-phone, in-person or email.
• Timely entry of orders received by phone, fax, email.
• Accurate order entry through detailed review of sales order generated compared to the customer purchase order.
• Communication of lead-times with customers; order follow-up and ownership to insure on-time shipment.
• Problem resolution where necessary.

• Generate quotations and respond to RFQ’s in a timely manner. Follow-up on quotes to determine status and if order not won, find out why.
• Obtain market pricing feedback from customers for various product categories.
• Develop strong relations with accounts that result in sales growth.
• Coordination, purchasing and validation of tooling for customer orders,
• Product pricing within prescribed guidelines. Through relationship and communication of value created by the company, earn a premium over competitive prices.
• Advise management of any special customer needs or situations that require their attention.
• Coordinate customer design requests and maintain design log for follow-up and completion.
• Proactive contact with customers to gain new orders.
• Has the authority to initiate action to prevent the occurrence of any nonconformities relating to product, process and quality system; identify and record any problems relating to the product, process and quality system.
• Performs other duties and/ or responsibilities as assigned.

What We’re Looking For

• High School Diploma, plus 3 years of related experience and training.

• Ability to communicate effectively with internal and external customers individually and in groups.
• Ability to add, subtract, multiply and divide in all units of measurement, common fractions, decimals, etc…Ability to compute rate, ratio, percent, etc…
• Ability to use specific computer software; familiarity with corrugated terminology; solve problems dealing with a variety of concrete variables.
• This position requires the ability to demonstrate the following competencies:
  • Business Mastery
  • Integrated Leadership
  • People Development
  • Change Management
  • Intellectual flexibility & technical acumen

• Medical
• Dental
• Vision
• Generous PTO
• 401(k) with a Company Match
• Flexible Spending Accounts
• Employee Assistance
• Group Life and AD&D
• Voluntary Life and AD&D
• Group Short-Term Disability
• Group Long-Term Disability

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles