**Description**

**You Lead the Way. Weve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**Your mission:?**

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, youll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the companys success.

In this role you will be directly responsible for signing up and qualifying customers for Business Line of Credit. You will be assisting customers with getting through the application, overcoming objections, troubleshooting technical issues, all with the end goal of getting customers approved for the Business Line of Credit.?

This role requires heavy telephone sales, both inbound and outbound, but no cold calling. You will be primarily working leads who have begun an application or prospects calling inbound with questions. Success in this role is measured by hitting and exceeding quarterly goals and achieving daily metrics in a compliant and ethical manner.?

**What** **you'll** **be doing:?**

Prospecting new business through heavy telephone sales to warm leads and interested prospects

Diligently handle incoming calls -- understand the customer's needs, overcome objections, handle rejection in stride and ultimately close the sale?

Guide prospects through the application to the point of qualification process for Business Line of Credit

Working with customers and internal departments to troubleshoot potential issues?

Become an expert in the SMB landscape - you will understand the cash flow trends, common reasons customers apply, be familiar with terms & phrases used by SMBs, etc.

Partnering with other groups within the Business Blueprint organization including but not limited to other sales teams, Marketing, UX, support groups, Customer Service, etc.

Manage a pipeline of customers using Salesforce

Sell customers on the value of the American Express Business Line of Credit using ethical and compliant sales practices

**Expectations:**

Meet daily and monthly KPI ask, including handle/make 60 calls per day

Meet and exceed quarterly goals

Manage a book of business, including follow up with customers

Operate in a compliant and ethical manner

Contribute to the success of Lead Gen as a whole by being a thought leader

**What** **were** **looking for in you:?**

2-3 years of sales experience selling to SMBs?

Past telephone sales experience?

History of consistently exceeding sales goals?

Experience selling software, platform and/or SaaS solutions to SMBs?

Has a desire to grow personally and professionally??

Has a desire to contribute to a rapidly growing department

Strong communication and organizational skills?

Above average computer skills

Ability to manage multiple work streams simultaneously

Salesforce experience a plus?

**Interpersonal skills** **were** **looking for** :?

**Empathy** : Demonstrate that you genuinely care about others, connect with a customer's situation, and deescalate conversations.

**Creativity** : Think outside the box; take calculated and compliant risks and ignore doubts in an effort to challenge the status quo.?

**Proactivity** : Resourceful, has grit, and a positive "can-do" attitude; acts without being told what to do.?

**Flexibility** **&** **Adaptability** : Can handle rapidly changing priorities and demonstrate resilience in the face of change.?

**Analytical** **Skills** : Able to structure and process qualitative or quantitative data and draw insightful conclusions from it; exhibits a probing mind and achieves penetrating insights.?

**Follow** **-** **Through** : Follows through on items without being micro-managed. Takes ownership over their work and results.??

**Multitaskin** **g** : Being able to use multiple applications at the same time to effectively resolve issues.

**Communication** : Excellent interpersonal communication skills and ability to work across multiple groups with ease.?

**Compliant & Ethical** : Operating with a strong moral compass, doing the right thing even when it isnt the easy thing.??

**This will be a Hybrid position where you will be in the office** **3** **days a week** **.**

**Working hours are Monday through Friday,** **9-5 EST or 11-7 EST** **depending o** **n your location** **.**

**Training schedule & hours may differ from working hours.**

**Qualifications**

Salary Range: $24.05 to $48.10 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

**Job:** Sales

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 24005944