ALL STATE OF OREGON JOB APPLICATIONS MUST BE SUBMITTED THROUGH WORKDAY:

https://oregon.wd5.myworkdayjobs.com/en-US/SOR_External_Career_Site/job/Information-Technology-Specialist--Server-Support-Specialist-_REQ-156212

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Interviews: will be scheduled within three weeks after the application deadline.

Who We Are

The Enterprise Technology Services Division (ETSD) of the Office of the State Court Administrator (OSCA), part of the Oregon Judicial Department (OJD), is hiring a Server Support Specialist (Information Technology Specialist). ETSD provides business solutions, system support, technology vendor management, and information security for OJD. If you want to support Oregon’s courts by providing fair and accessible justice services through technology, we encourage you to apply. We welcome all candidates who are inspired by our work and mission.

Benefits to You

OJD provides a variety of employee benefits, including health, dental, and vision coverage and paid leave. Optional employee-paid benefits include life insurance, long- and short-term disability, long-term care, flexible spending accounts, and commuter benefits. New employees who are not already Public Employees Retirement System (PERS) members will participate in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) after six calendar months of employment in a qualifying position. The OPSRP plan can provide a lifetime pension after five years of service, and the IAP is a separate investment account in addition to the pension. Employees also have an opportunity to participate in the Oregon Savings Growth Plan, a 457(b) deferred compensation retirement plan. For additional information on OJD employment benefits, visit here. Salary offers are made with consideration of the candidate’s education and experience.

Position Highlights

Your main role as a Server Support Specialist will be to ensure the stability and security of OJD’s enterprise servers and storage technology platform. To this end, you will be responsible for maintaining, monitoring, troubleshooting, configuring, and performing optimization for the OJD Enterprise Server environments and other server applications and hardware. You will periodically conduct restore tests, plus basic and advanced recoveries, to ensure all backups in each data set are recoverable. You will also develop and maintain reporting and health metrics for all enterprise systems, resolving issues that arise from health checks.

Additionally, you will create and maintain documentation for protocols, procedures, and configurations of OJD servers and systems. You will also manage and maintain the server and storage hardware and integrated software for configuration and systems management, case management and backend systems, the VMWare virtual infrastructure that provides the foundation for most servers and storage used by the enterprise, the SQL databases for all major systems, and the Active Directory services (local and cloud based) to ensure appropriate access and authentication for the enterprise systems.

You will architect, plan, and test new technologies and solutions that could benefit OJD. You will also investigate, analyze, and recommend the viability and feasibility of new projects, solutions, and integrations for OJD’s current systems. Part of your time will be spent providing procurement advice and recommendations to local courts about servers and storage systems.

In doing your work, you will actively engage with internal and external customers to resolve issues related to OJD’s servers and systems.

Assigned tasks may be changed to accommodate workload and organizational needs.

Instructions for Cover Letter and Work History/Resume

This recruitment requires a cover letter and a complete work history that addresses the Requested Skills and Attributes. To be considered for this position, you must follow these instructions:

Cover Letter

• Attach your cover letter (not to exceed two pages) in the Resume / Cover Letter section of the application. Your cover letter and filename should include your name.
• In the body of your cover letter, please include responses to all Requested Skills and Attributes listed below.
• Address the cover letter “To the Hiring Manager.”
• Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.
• Prepare your cover letter before starting your Workday application.

Work History/Resume

• Attach your updated resume in the Resume / Cover Letter section of the application. Your resume and filename should include your name.

AND

• Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.

Failure to follow these instructions may result in rejection of your application. All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

Minimum Qualifications

(These must be evident in your resume or work history.)

The qualified candidate must have a bachelor’s degree in computer science, information technology, management, public administration, or a related field.

AND
Four (4) years of technical experience in the duties and infrastructure support required for the position.

OR

Any combination of education and experience equivalent to eight (8) years of experience that typically supports the knowledge, skills, and abilities for the position.

Special Qualifications

(These must be verifiable.)

You must have a current driver’s license and an acceptable driving record or be able to provide an acceptable alternate means of transportation.

Requested Skills and Attributes

(These must be addressed in your cover letter.)

• Experience administering Commvault Backup and Recovery systems.
• Experience in cloud-based backup solutions MS 365 and Azure.
• Experience in x86 server hardware.
• Experience in Windows Server based OS.
• Experience with Internet Information Services (IIS)
• Experience administering virtual servers in VMware hyperconverged infrastructure.
• Experience with Zerto configuration and administration.
• Experience in Windows Active Directory administration.
• Experience identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Experience evaluating system efficiency and suggesting improvements.
• Experience performing research and analysis.
• Skill presenting information clearly and logically, orally and in writing.
• Knowledge of methods and procedures for designing, developing, monitoring, and maintaining applications.
• Experience with processes and procedures with courthouse IT.
• Experience communicating technical issues to a variety of users and user levels.
• Experience managing projects from start to finish.
• Experience as a subject matter expert as a technical resource for IT-related projects.
• Experience engaging in support using remote means.
• Strong customer service skills in person, by phone, by email and over chat.
• Ability to work independently or under minimal supervision.

Working Conditions

• This is a full-time position, and the work schedule is currently 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional work outside these times. This position is FLSA-exempt and ineligible for overtime compensation for hours worked in excess of 40 per workweek.
• Occasional travel, including possible overnight stays, will be required.
• Hybrid work may be available for this position. All hybrid work assignments begin, end, or change only with administrative authority approval. Onsite availability is required as needed for server and storage equipment configuration, installation, maintenance, replacement, tape retrieval, or network outages.
• This position plans, organizes, and prioritizes daily work demands in a limited timeframe.
• Frequent email, phone, and in-person contact with people from diverse backgrounds.
• Frequent email, phone, and in-person contact with people who are confused or frustrated.
• Lifting and moving server and storage equipment that weighs up to 100 pounds may be required.
• Using a hand truck and climbing ladders is required.
• The following equipment will be used on a regular basis: telephone with optional headset, OJD-assigned computer with multiple monitors, and computer peripherals.

ADDITIONAL INFORMATION
Criminal Background Check
You will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

Reference Checks

By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.

United States Employment Eligibility
OJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security's I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.

Future Vacancies
Apply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.

Veterans' Preference
Eligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility. The action item, asking veterans to attach their documentation, will arrive after they have submitted their initial application materials. Visit the Oregon job opportunities Veterans web page for additional details, information, and resources.

Conduct Expectations
Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.

Pay Equity
As an employer, OJD complies with Oregon’s pay equity law. Salary offers are made with consideration of the candidate’s education and experience. For more information on pay equity, click here.

Employee Benefits
Click here to access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please click here.

Questions and Support

• If you require an alternate format to complete the application process, call 503-986-5930, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.
• Workday related information and resources are available here.
• For questions about a specific OJD job posting, call 503-986-5930 or email ojd.hrsd@ojd.state.or.us.

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Job Type: Full-time

Pay: $7,836.00 - $12,157.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in Salem, OR 97301