Full-time Digital Support Specialist for Access Technologies, Inc in Salem
Description:
Are you a team player who enjoys problem solving and helping others? Access Technologies, Inc. is a dynamic statewide company that is growing, and currently seeking a full time Digital Support Specialist to JOIN OUR TEAM.
The Digital Support Specialist will act as a point of entry to coordinate services and walk clients into the assistive technology world at the level needed, to triage and connect clients to appropriate resources and provide training to help reduce social isolation and increase access to technology and connectivity to access their community and tele-health.
This position serves individuals who are aging (60 and older) and individuals with disabilities, as well as to support entities such as senior centers, nursing homes, senior and disabled services, etc. with the implementation of a virtual platform program (whose purpose is to connect to online learning and engagement) to be provided by Access Technologies, Inc.
About Our Company:
Access Technologies, Inc. is a non-profit organization whose mission is to assure that persons with disabilities in Oregon will be able to secure and effectively use assistive technologies.
Access Technologies, Inc., provides information concerning the functions of, access to, availability of, and funding for assistive technologies, which may allow individuals with disabilities the opportunity to more fully participate in society. Such activities are designed to impact immediate personal opportunities and larger provider, funding, and advocacy systems which will expand such opportunities in the future.
ATI provides such services under grants, contracts and other funding.
About the Position:
Primary duties will include, but are not limited to:
· Answering inbound technical support calls;
· Providing a pleasant client interaction and maintaining call control by using communication tactics;
· Engaging clients to assess their situation, wants and needs in order to provide correct technology devices and services
· Connecting clients to community resources; funding sources and grants;
· Connecting clients to accessible digital resources;
· Helping clients connect to internet services with Wi-Fi;
· Providing support for clients to access telehealth related services; online resources;
· Providing support for clients to community activities to reduce social isolation, including online grocery, ordering and delivery apps;
· Providing group trainings, remotely or in-person to clients to instruct on basic device operations, connect to Wi-Fi, help teach the built-in accessibility features of devices and connect to the virtual platform, as appropriate;
· Preparing computers and tablets to be shipped to clients.
· Performing outreach and connecting with underserved populations, including non-English speaking populations, ethnicity, geography, disability, income, sexual orientation, and gender identity;
· Collecting in-depth data, conducting data entry and reporting for federal and state reporting requirements.
Qualifications:
The successful candidate enjoys working as a member of a team, as well as independently; is customer oriented with customer service skills; has excellent written and oral communication skills; has experience with recordkeeping systems; is familiar with computers and various types of current office software; has experience working with persons with varying degrees of ability; Bilingual: English and Spanish helpful; and has the ability to lift, twist, bend, stoop, and kneel, repetitively.
Some of our benefits:
Access Technologies, Inc. believes it’s important to take care of good employees. Our benefits include paid health insurance, thirteen paid holidays, paid earned time off and a company paid retirement plan.
What we’re looking for…
You’ll need to have:
- Bachelor’s degree
- Experience with current Mac, Windows, Apple and Android operating systems.
- Experienced with remote access support.
- Experience supporting mobile devices and supporting users from a remote location.
- Ability to be professional and courteous.
- Ability to be a self-starter and work well in a team-based environment.
- Experience working with diverse population, including seniors and people with disabilities.
· Excellent written and oral communication skills.
· Experience with report writing and recordkeeping systems.
· Must be customer oriented with customer service skills.
· Ability to work independently with minimal supervision
· Ability to lift, twist, bend, stoop, and kneel, repetitively.
· Knowledgeable in general office procedure.
- Ability to lift up to 50 pounds.
Please send your resume to BlueSun for consideration.
BlueSun, Inc. is an Oregon Forward Employment Services Company. As such we give hiring priority to persons with a disability, but we help anyone who wants a job.
BlueSun, Inc. is an equal opportunity employer. This means we do not discriminate in employment decisions or policies in violation of the law based on any legally protected status, including but not limited to race, color, national origin, citizenship status, creed, religion, gender, age, marital status, physical or mental disability, sexual orientation, gender identification, political affiliation, veteran status, or any other status protected by law.
Job Summary
BlueSun
Full Time
$39k-51k (estimate)
1 Day Ago
BlueSun
Temporary
$45k-60k (estimate)
2 Days Ago
BlueSun
Temporary
$42k-54k (estimate)
3 Days Ago
The job skills required for Digital Support Specialist include Customer Service, Problem Solving, Technical Support, Data Entry, etc.
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