As a member of this fast-paced, leading edge database / applications company, work with the team to deliver real time 24x7 enterprise-wide technical support for internal and / or external customers.

This includes, but is not limited to : user support of business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.

Works on assignments that are moderately complex in nature where judgment is needed in resolving problems and making routine recommendations.

Follows standard practices and procedures. Normally receives no instructions on routine work and general instruction on new assignments.

Exceptional customer service and interpersonal skills. Strong written and verbal communication skills. Ability to organize, prioritize, and manage multiple tasks simultaneously.

Team player. Strong attention to detail. BA / BS degree or equivalent.

As a Support Technician I, you will provide day-to-day technical support end-users hardware and software needs and project-based support.

You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity.

In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed.

As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalate issues when appropriate.

Your responsibilities will also include performing telecom moves, adds, and changes for end-users with limited support. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop or telecom support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

LI-ITWORKS

Disclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range : from $18.13 to $34.66 per hour; from $37,700 to $72,100 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee / Spouse / Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

Last updated : 2024-02-23