Job Location:

• The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.

About this position:

If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports the Office of Administration and Department of Economic Development (DED) and may provide support for any of the consolidated agencies. This position is accountable for providing technical support for issues escalated from the CES call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the Truman Building and travel will be required to other State offices supported in the area.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES).

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity united as #OneTeam.

Duties and Responsibilities:

This position is responsible for providing professional and technical support to clients.

Essential duties include:

• Hardware support.
• Software/application support.
• Hardware deployment.
• Inventory.
• Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner).
• Working with other ITSD functional teams.
• Must be able to effectively communicate with customers, peers, vendors, and management by phone, email, and in person.

Preferred Knowledge, Skills, and Abilities:

• Knowledge of supported operating systems.
• Ability to understand client’s needs and technical requirements and implement solutions.
• Ability to identify and resolve various software issues.
• Ability to respond to changing schedules and priorities.
• Ability to collaborate with co-workers and other professionals.
• Exceptional customer service skills and documentation skills.
• Knowledge/experience in the desktop support area.
• Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN, and Bitlocker.
• Ability to work well independently and as part of the team.
• Adequate typing skills.
• Ability to travel, operate a motor vehicle and maintain a valid driver's license.

Typical qualifications: Associate's degree and 0-3 years of information technology support experience. (Substitutions may be allowed.)

The classification for this position is Client Support Technician; click for more information.

The State of Missouri’s benefits package includes a defined pension plan, paid time off, health insurance, and pre-tax flexible benefits. To learn more about the total benefits package click here.

If you have questions please contact: ITSDRecruiting@oa.mo.gov

The State of Missouri is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.