At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Performs skilled duties of a broad nature which includes support services and intake services. This position requires one to two evenings per week. Assignments may entail a wide knowledge base, decision-making, problem solving, initiative, and the ability to be flexible with scheduling. Duties will include serving as first point of contact for clients and visitors of the office.

Compensation: between $16.51 and $18.45 (determined by years of experience)

Work Schedule: Monday through Friday, 8:00a.m. to 5:00 p.m. with one later evening

• *Completes screening and intake process for all incoming clients and calls, and enters their information in the agency’s Electronic Health Record system.
• *Refers callers and clients to appropriate HFS program, advises them of HFS policies and procedures, and assists with crisis intervention and resource assistance.
• *Manages client health record and files, include uploading files, transfers, and requests for information.
• *Schedules client appointments within Nebraska Behavioral Health, Psychiatric Services, and Domestic Violence Programs and checks clients in to their appointments.
• *Takes client insurance or payment information, completes the pre-authorization process, advises on and manages sliding fee scale paperwork, and takes client payments.
• *Conducts client appointment reminder calls.
• *Performs reception duties, accurately taking messages, giving appropriate directions to clients and general public, assists visitors, clients and staff in processing their inquiries, and responds to all fax, email, and voicemail inquiries.
• *Performs secretarial and support staff duties and responsibilities which include but are not limited to typing, filing, and support for non-behavioral health programs.
• *Is punctual and dependable. Maintains clean and organized reception area and performs opening and/or closing duties.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency.
• Cooperates and collaborates with program area staff, volunteers, and other agency staff.
• Abides by all specific program and agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Responsible for grant data entry and coordination with external and internal staff.
• Creates, maintains and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• * Essential functions of this job are to be performed on company physical work site

*DENOTES ESSENTIAL JOB FUNCTIONS