** Administrative Support Specialist - Nebraska Behavioral Health**

**Job Category****:** Clerical **Requisition Number****:** ADMIN002557 Showing 1 location **Job Details**

**Description**

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

**SUMMARY DESCRIPTION OF WORK**

Performs skilled duties of a broad nature which includes support services and intake services. This position requires one to two evenings per week. Assignments may entail a wide knowledge base, decision-making, problem solving, initiative, and the ability to be flexible with scheduling. Duties will include serving as first point of contact for clients and visitors of the office.

Work Schedule: Monday through Friday, with two closing nights.

Compensation: $16.51 to $21.49 per hour (based on experience)

**Essential Duties and Responsibilities**

* *Completes screening and intake process for all incoming clients and client calls for appropriate type of HFS program and services, enters and manages client data into agencys Electronic Health Record.

* *Provides crisis intervention and problem-solving assistance to client callers or walk-in clients.

* Schedules client appointments within Nebraska Behavioral Health programs.

* Maintains service statistics, analyzes data, and prepares reports

* *Completes the pre-authorization process and establishes client fees for services.

* Assist in talking to clients about barriers in treatment through the use of assessment tools Ex. Barriers Assessments

* *Client File Management, to include opening, closing and maintaining client files, transfers and requests for information.

* *Provides internal and external referrals to help address clients needs.

* *Provides educational outreach services to assist with client engagement.

* *Conducts client appointment reminder phone calls.

* *Maintains organized reception area and opens and/or closes location.

* *Performs reception duties, accurately takes messages and gives appropriate directions to clients and general public; assists all visitors, clients, and staff in processing their inquiries.

* *Responsible for performing support staff duties and responsibilities which include but are not limited to typing, filing, and support for non-behavioral health programs.

* informs supervisor of any developing patterns concerning their programs

* *Is dependable and punctual regarding scheduling and attendance.

* Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.

* Cooperates and collaborates with agency and collateral staff.

* Abides by all specific program and Agency procedures, policies, and requirements.

* Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.

* Creates, maintains and shares as appropriate a dynamic self-care plan.

* Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agencys ongoing fundraising and friend-raising efforts.

* Performs other program related duties as assigned.

* Essential functions of this job are to be performed on company physical work site.

*** DENOTES ESSENTIAL JOB FUNCTIONS**

**MINIMUM QUALIFICATIONS**

* Bachelors Degree in Counseling, Social Work, or related field (preferred)

* Two years experience preferred

* Prefer proficiency in MS Word

* Must be willing to work two out of four evenings per week (Mon-Thurs) until close.

* Bilingual-Spanish speaking abilities (preferred)

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Preferred**

Bachelors or better in Social Work or related field.

**Experience**

**Preferred**

**2 years:** Previous related experience

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)