Position Title: Operations Support Specialist Fri-Sun 8:30a-9p, Mon 5p-9p CST

Pay: $20-$23 per hour

Position Summary

The Operations specialist is critical in assisting Radiologists, physicians, nursing staff, and technologists to achieve excellent patient care. This role manages all aspects of the operations department to ensure the timely flow of Radiology studies in a 24/7 support environment.

Essential Job Functions

• Proofreads, amends, and updates reports per a quality assurance process
• Ensure studies are complete and prepared for radiologist interpretation, follow up with the site for missing information, images, and required documentation.
• Professional communication with physicians, clients, and Operations team members
• Provide timely communication of critical findings and results reporting and complete the proper documentation in compliance with ACR and Joint Commission guidelines.
• Provides Level Two phone support to internal and external customers
• Additional project-based responsibilities

Preferred Talents

• Strong communication skills, both verbal and written
• Excellent active listening skills with interpersonal and rapport-building skills
• Adaptability, flexibility, and comfortable working in fast-paced environments
• Creative, self-motivated, proactive, and confident nature with the ability to work remotely
• High attention to detail
• Ability to interact effectively with internal and external clients
• Possess an in-depth understanding of radiology medical terms, concepts, procedures, and modalities
• Demonstrates a well-organized time management process.

Qualifications

• Strongly Recommend: Graduate from an ARRT accredited School of Radiologic Technology.
• Strongly Recommend a certificate: Registered Radiology Technologist.
• 2-3 years of Customer Support experience preferred
• 2-3 years of telephone-based customer support preferred
• Previous experience in a training development role strongly preferred

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, speak, hear, and use their hands to type and/or take notes. The employee must have the ability to speak, see and hear other personnel and/or objects. They must also communicate both in oral and written form. Must be capable of using a telephone and computer keyboard. They must ability to lift to 10 lbs. Employee must have the ability to sit and work at a computer terminal for extended periods of time. They will be communicating with others to exchange information, and this is sedentary work that primarily involves sitting.

Work Schedule/ Hours Fri-Sun 8:30a-9p, Mon 5p-9p CST

Primary Location Remote

Work Location Remote

Job Operations Support Specialist

Job Type Full-Time. Fri-Sun 8:30a-9p, Mon 5p-9p CST

Reports to Operations Supervisor

Supervises Direct Reports No.