Creative and growing hospitality brand is seeking a People & Culture Manager to join the HR leadership team. People Operations is here to propel the organization into hyper growth while honoring our storied past and promoting our exceptional culture. We do it by supporting our people so they can step up their game and achieve peak performance. The Manager of People & Culture, uniquely positioned to promote the company culture and values as the main point of contact for our team, provides day-to-day support to the business and enables our leaders to make decisions based on data and results. This is an ideal role for an HR professional to join the leadership team with the main focus on the employee.

KEY RESPONSIBILITIES:

Business Transformation

Optimise our HRIS ecosystem including Paylocity (onboarding, document management, surveys, time off, and community) and Dolce (clock and rules engine). Serve as tier one support (main point of contact) for all support and technical inquires. Escalate and assign matters as necessary to vendor partners and collaborate with operations leadership to proactively address and resolve matters in a timely manner.

Lead the ideation and implementation or a U.S. safety program including a best-in-class Injury Illness Prevention Program, job hazard analysis, management training, position specific training, and venue audits.

People Practices

Onboarding Process offer letters, onboarding documents, wage notices, and I9 forms.

Document Management Ensure the accurate and timely filing of all employee-related documentation, including but not limited to transfer paperwork, rate of pay forms, tip agreements, corrective action forms, termination documents etc.

Employee Relations Serve as tier one support (main point of contact) for all ER inquiries including employer policy and workplace procedure inquires. Escalate and assign matters as necessary to members of the People Team and collaborate with operations leadership to proactively address and resolve matters in a timely manner. Work closely

with operations leadership to ensure our standards, policies and procedures outlined in the Employee Handbook are upheld.

Workers Compensation Responsible for claim handling (investigations, return to work, lost wage analysis and experience reporting). Primary point of contact with the broker.

Unemployment Claims Manage all administration of unemployment claims via Equifax.

Leaves and Accommodations Manage the interactive process and record keeping for all forms of paid family leave,

FMLA, disability, medical and religious accommodations, and all other types of similar requests.

Workplace Investigations Support your Director of People & Culture as primary interviewer, note taker and investigator. Communicate processes and next steps with operations leadership in a timely fashion. Bring all investigations to a timely resolution in keeping with the Employee Handbook.

Risk and Benefits

Serve as tier one support (main point of contact) for all employee benefits including health insurance, pre-tax spending accounts, COBRA, etc.). Escalate and assign matters as necessary to members of the People Team and collaborate with operations leadership to proactively address and resolve matters in a timely manner.

Execute regular audits, including but not limited to: ACA Reporting, Benefits Eligibility, Rate of Pay, Training,

Maintain a breadth and depth of local, national, and international employment law and best practices. Update company policy as necessary and ensure our leaders are up to speed.

Conduct quarterly HR Safety & Compliance audits.

Conduct quarterly Benefits audits and ensure monthly benefit reconciliation with the Finance Team.

Assist managers in executing appropriate administration for all employee related practices, including Rate of Pay Forms, Exit Paperwork, etc.

Analytics and Reporting

Identify ER patterns and training opportunities.

Deliver and report on all engagement surveys.

Manage all administration for the Performance Management and Succession planning processes.

Maintain the People Tracker and report on results regularly.

Complete all government and census reporting.

DAY IN THE LIFE

Daily

Execute your business transformation strategy and collaborate with key stakeholders to achieve desired results.

Coach and counsel operations leadership on day-to-day issues.

Triage open ER items, assign and escalate to resolution.

Support your Director of People & Culture in open investigations as interviewer, note taker and investigator.

Weekly

Contribute to your Regional People/Ops meeting including your Director of People & Culture and operations leadership. Review open ER items, active investigations, leaves of absences, accommodations, work comp, and people at risk.

Contribute to the Global People Team meeting. Review critical path plans and KPIs.

Monthly

Contribute to the Succession Planning Session including your Director of People & Culture and operations leadership.

Review updates to succession plans including performance and potential scores, mobility flags, task force eligibility, and people at risk.

Quarterly/ Annually

Participate in our quarterly global Scorecard Meeting including all Head Office, operations leadership, and GMs. Review company updates, financial performance and brand highlights.

MY KPIS

Timely resolution of ER and investigation issues

Reduction of ER escalations

Workers compensation

ESSENTIAL FUNCTIONS

Knowledge, Skills, & Abilities

Thorough knowledge of Florida, Massachusetts, Nevada, New York, and Washington D.C. laws and regulations.

Experience operating in a large scale, national business.

Ability to work within constraints and to challenge the status quo. Comfortable with ambiguity and taking part in

complex strategy discussions.

Essential Functions

Fluent in spoken and written English.

Professional proficiency in spoken and written Spanish (preferred)

Able to work a variable schedule (nights, weekends and holidays) and travel both domestically and internationally on a

regular basis and as needed for the business.

Ability to access and accurately input information using both traditional and company-specific hardware and software

programs on a POS, PC, or mobile devices.

SALARY 100K to 120K with full benefit package

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