• Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals

• Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads

• Responsible for identifying, ranking, prospecting, and developing key oncology practice and hospital-based business relationships within targeted regional territory

• Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience

• Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, etc.) designed to ensure territory meets performance requirements

• Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists

• Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs

• Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff.

• Obtains and manages prescriber communication preferences

• Nurtures and manages prescriber relationship to improve loyalty, and retention.

• Utilizes SPOC Tool to ensure all SPOC account prescriptions are processed quickly and efficiently throughout the workflow process.

• Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication.

• Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable.

• Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals

Regional Director Qualifications:

• 2 years’ retail or specialty pharmacy technician experience preferred - Must be familiar with general pharmacy terminology, billing quantity, SIG codes, roman numerals, brand, and generic names of medications, and IV dosage calculations/day supply.

• 2 years inside or outside sales experience for pharmacy or other health services-related industry preferred

• Oncology sales experience desired but not required

• Exceptional probing and consultative communication skills

• Familiar with oncology providers, drugs, clinic, and hospital communities

• Understanding of oncology drug reimbursement, Managed Care Medical Specialty and PBM drug benefits

• Self-motivated and results driven

• Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills

• Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system including CRM

• Must be a team player willing to accept and promote organizational goals and function with minimal supervision.

• Ability to respond to common inquiries or complaints from customers, employees, or senior management.

• Ability to work with mathematical concepts such as statistical inference. Ability to apply concepts such as percentages, ratios, and proportions in practical solutions.

• Maintain HIPAA patient confidentiality.