Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Core Responsibilities & Duties:

• Plan, quote, enter, direct and monitor domestic shipments.
• Ensure all customer instructions are entered into the shipment in the system so other departments are aware and ensure they are adhered to.
• Ensure necessary shipment milestones are present and in correct order.
• Work with Operations to determine routing (Linehaul Carrier / Delivery Agent) for required service level and requirements.
• Negotiating rates with vendors and request spot quotes.
• Accruing vendor costs and working to revolve any variances.
• Invoicing the customer within 5 days of POD.
• Ensure freight and documentation is properly and completely handed based on security, TSA and company compliance programs, etc.
• Track and monitor entire process of cargo movement and keep customers up to date on movement details based on their expectations.
• Performs other related duties as assigned by management.
• Other duties as assigned.

Job Requirements & Qualifications:

• 5 years freight forwarding operations / account management - shipping/logistics experience preferred.
• PC proficient with a comprehensive understanding of Microsoft Office applications and ability to learn company’s TMS and WMS systems.
• Strong attention to detail and ability to handle high volume of transactions.
• Ability to multitask and to react well under pressure.
• Ability to multitask and react well under pressure.
• Identifies and resolves problems in a timely manner.
• Adapt and able to deal with frequent changes in the work environment.
• Strong communication skills both verbal and written.
• Ability to interface cross-functionally and coordinate efforts with other organizations (Sales, Operations, International, IT, and Finance),
• Decision making and problem-solving skills.
• Team oriented Ability to identify and resolve problems in a timely manner.
• Must be team oriented and foster the same environment.
• The Customer Service Manager will report directly to the Senior Operations Manager and interface daily with personnel across the organization. This individual will manage a diverse group of Account Managers, Customer Service Representatives and Logistics personnel.
• Knowledge of Microsoft Office Suite, Adobe Acrobat, Power Point and Excel.

What We Offer:

• Competitive base salary.
• Two weeks of paid time off within the first year of employment, sick time and holidays.
• Company provided life insurance.
• Health, vision, and dental insurance options.
• Commuter benefit plan.
• Optional supplemental life insurance.
• 401(k)
• Wellness program.
• A great place to work with a terrific culture.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Coppell, TX 75019: Relocate before starting work (Required)

Work Location: In person