Essential Duties and Responsibilities

• Obtains timely and necessary information for event planning and execution using Long Center calendaring and scheduling systems in collaboration with a cross-functional team.
• Teaches, trains, supervises, and performs general cleaning using techniques including waxing, polishing, cleaning carpet and upholstered furniture, draperies, and using other tools as necessary.
• Works with building operations in set ups and tear downs, restoring theatre and event spaces to normal operating condition after events and performances.
• Maintains cleanliness of public event spaces, private dressing rooms, backstage production areas, administrative offices, and exterior spaces.

• Manages scheduling, attendance, performance, quality of work, and provides shift coverage when needed.
• Collaborates closely with members of the operations team and external vendors to assess supplies, triage issues, and ensure adequate staffing.
• Manages labor budget and productivity while supporting the housekeeping team to deliver on service and timeliness standards.
• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• 5 years of janitorial or housekeeping experience with at least 1 year of management experience in this field.
• Fluency in English and Spanish, both written and verbal.
• Basic proficiency in Microsoft Suite and ability to learn additional computer-based applications.
• Must have reliable transportation and the ability to work flexible full-time hours including evenings, weekends, and holidays.
• Basic aptitude and a willingness to learn theatrical and housekeeping best-practices, working with trained and certified professionals in the industry.
• Ability to utilize modern two-way communications devices to work across teams during events.

Physical Demands and Work Environment

• Speak and hear; reach for, hold, and use tools and controls; stand, walk, and sit for extended periods of time. 
• Regularly lift and/or move up to 50 pounds.
• The noise level in this work environment is usually moderate. When loud events/work environments are anticipated, ear protection will be provided.