Location

Charlotte Hotel

The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.

Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.

Job Description

To provide the appropriate billings and back up data of the Hotel's functions booked by the Banquet and Sales Departments. Handling of account(s) through settlement and guest satisfaction.

Responsibilities

• Daily handling and resolution of check out with balance accounts.
• Maintain neat and organized billing files.
• Insure that all billings go out with supporting backup for all charges.
• Audit all banquet charges as well as miscellaneous charges that are posted to master accounts for accuracy.
• Audit city ledger edit for correct information, proper billing address and phone number, complete backup, and correct city ledger number to run statements on a daily basis.
• Maintain a billing control log sheet for all billings, indicating the name, account number, and date billed.
• Daily account receivable transfer via computer to corporate accounting.
• Forward group advance deposits received by accounting to reservations for posting.
• Handle all customer inquiries in a timely, efficient manner.
• Handle correspondence and communication to customers, corporate office, as well as our owners regarding billing matters.
• Insure that all major accounts have received a follow-up call 10-20 days after the bills have been mailed.
• Maintain files for completed customer service work.
• Attend all pre-con meetings for special billing instructions.
• Maintain open communication with all departments.
• Perform all other duties and tasks as assigned

Qualifications

• Previous hotel experience preferred
• High diploma or equivalent
• Prior receivables and/or accounting experience preferred.
• Must be proficient in Excel, Outlook and other general computer skills
• Must be able to communicate with internal and external guests
• Must be able to work Monday- Friday with the occasional weekend

ENVIRONMENT and POSITION ANALYSIS

• Interior of hotel, in normal office conditions. Stand/walk throughout the shift. Sit and utilize telephone/computer for an extended period or for an entire work shift. Requires repetitive motion. Lift/carry and place objects weighing up to 20 pounds without assistance.

TOOLS/EQUIPMENT

• Desktop computer (Opera, Windows, Microsoft Office, other various computer systems), printer, telephone, copier, postage machine, fax machine.