Job Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting company products and services.

Duties:

- Answer incoming customer emails promptly and professionally
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately in the system
- Upsell additional products or services to customers when appropriate
- Conduct outbound calls to follow up on customer inquiries or issues
- Maintain customer records by updating account information
- Handle customer complaints and provide appropriate solutions
- Collaborate with other departments to ensure customer satisfaction

Skills:

- Excellent phone etiquette and communication skills
- Strong sales and upselling abilities
- Proficient in data entry with high accuracy
- Fluency in English; in Spanish is A MUST.
- Ability to effectively communicate with customers
- Prior experience in customer service is preferred

If you are a motivated individual with a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Houston, TX 77040: Relocate before starting work (Required)

Work Location: In person