Job Summary

We are looking for a full-time Customer Service Representative for our Fremont, CA location. This position involves serving customers by providing product and service information, resolving product and service problems, processing orders, and serving as an ambassador (customer advocate) between the customer and the company.

Essential Duties and Responsibilities

• Maintain broad knowledge of clients, products, and services of the organization
• Document customer interactions and transactions
• Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
• Data entry of faxed, emailed, and phone in orders for production
• Coordinate between sales and production to meet customer deadlines
• Communicate with customers to determine expected delivery date and time
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments, and following up to ensure resolution
• Answer telephone promptly and transfer callers to appropriate departments
• Greet customers in a courteous, friendly, and professional manner through written and verbal communication
• Provide assistance to all co-workers when needed
• Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job

Requirements

• High School Diploma or GED equivalent (Associates degree preferred)
• Must have computer experience and ability to type numbers with accuracy
• Strong basic mathematical skills, including ability to read fractions
• Minimum of 1-year previous customer service experience, glass industry preferred

Physical Requirements

• This position is a largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers
• To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation
• If visits need to be made to the plant floor, all safety rules related to the plant must be followed

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Additional Information

• Only online applications will be accepted
• When applying, please provide full employment history

• Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer

What CRH Americas Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion