Job Description

Assistant General Manager

Immediate Supervisor:

General Manager

Job Summary:

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist, and support front of the house operations as needed, and act as property Manager on Duty when assigned.

Essential Job Functions:

- Ensure an environment in which high standards of comfort, service, and quality exist for our guests.

• Ensures teamwork and enhances cooperation between all departments.

- Maintains accurate records and safeguards hotel inventory.

- Cooperates with General Manager, Director of Sales, and all Front Office staff to ensure proper suite inventory controls.

• Manages and maintains a relationship with the Property Management System provider.
• Works with maintenance to ensure proper key controls.
• Maintain departmental budget and staffing levels in relation to occupancy levels.
• Maintains accurate payroll and employee records. Performs timely and fair reviews.

- Accurate and complete adherence to bank records and other procedures to ensure complete and timely collections.

• Maintain Market and Front Desk area to highest standards.

- Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger.

- Provide comprehensive training to Front Office staff.

- Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.

- Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card reports and maintain close observation of daily house count.

- Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.

- Have effective interviewing skills and ability to recruit team members.

- Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.

- Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.

- Be able to effectively investigate, report and follow-up on employee and guest accidents.

- Acts as Manager on Duty as designated by the General Manager.

Necessary Skills and Attributes:

• Excellent verbal, comprehension, listening and problem solving skills
• Interpersonal and time management skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education:

• BS or BA in Hotel Administration or Management(preferred)

Experience:

Hotel level front office experience, preferably extended stay focused required. Previous team management or supervisory experience.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.