145 Customer Experience Manager Jobs in Phoenix, AZ
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NurseCore is Hiring a Customer Experience Manager Near Phoenix, AZ
Duties & Responsibilities
- Recruitment Assistance: Work closely with the Success Manager to process and interact with candidates.
- Credentialing and Compliance: Assist in verifying credentials and maintaining accurate records.
- Scheduling and Facility Coordination: Provide support with scheduling tasks and address related inquiries to ensure smooth operations.
- Technical Support: Offer support during virtual interactions and address technical issues promptly.
- Data Management: Ensure accurate data entry of client information into our system, adhering to data standards
- Telephonic Outreach: Collaborate with the sales team for telephonic interactions and potential business development efforts.
- Post-Placement Follow-Up: Ensure successful client placements and gather feedback post-placement.
- All other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Excellent written and verbal communication skills with a customer-focused approach.
- Proficiency in using recruitment software, applicant tracking systems (ATS), Staffing Software and other relevant tools.
- Ability to address technical issues during virtual interactions.
- Technical aptitude to troubleshoot standard technology issues during virtual interactions.
- Attention to detail and accuracy in data entry and recordkeeping.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Sales-oriented mindset with the ability to identify opportunities and contribute to business growth.
- High level of professionalism, integrity, and confidentiality.
- College degree is strongly preferred.
- Prior experience in a similar role or customer management is preferred.
Job Summary
Full Time
Skilled Nursing Services & Residential Care
$96k-144k (estimate)
01/29/2024
04/25/2024
nursecore.com
GAINESVILLE, FL
3,000 - 7,500
1986
Private
LESLIE ZWIN
<$5M
Skilled Nursing Services & Residential Care
Related Companies
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
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