Description
Position Summary :The Operations Support Specialist is responsible for supporting the company's business entities and business partners to ensure operational excellence. The position requires communication, analytical, and professional skills to collaborate with our clients and internal departments.
Duties and Responsibilities:

• Data Entry for key NSD based product catalog and pricing.
  • Process documents related to client setups and products to enable end-to-end business
  • Communicate with internal and external partners including but not limited to agencies and dealerships.
  • Organize & file documents in centralized digital
• Client Facing Position
  • Conduct NSD Portal trainings for external clients
  • Answer incoming phone calls and emails from clients regarding their inquires
  • Assist in the preparation of regularly scheduled reports to be sent to clients
  • Order marketing supplies and ship them to clients as requested
• Support special projects within NSD operations to enhance & optimize NSD and services to its clients.
• Maintain a high level of professionalism, customer service, and communication with all business partners while maintaining confidentiality of sensitive information.
• Assisting the Sales Operations manager and supporting the marketing team with marketing activities, such as: Preparation of Marketing materials, new dealer/agent account setups, daily administrative projects, re-write contracts written on incorrect form, Company Policy requests and scanning/indexing documents into the system
• Cover the receptionist desk when required.
• Answer incoming phone calls and emails from clients with inquires.
• Perform data entry and scan documents.

Education and Work Experience:

• High School Diploma; Associates/BA degree or equivalent a plus
• 2-3 years of workplace experience with administrative duties (in a Marketing capacity preferred)

Knowledge and Skills:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Must maintain highest level of Confidentiality at all times.
• Ability to communicate effectively (verbal and written)
• Excellent interpersonal skills
• Proficient computer skills: must have working knowledge of Excel and Word,
• Ability to multi-task, follow up, and meet deadlines
• Strong attention to detail
• Ability to identify discrepancies and take initiative to research variances and correct

Hours Required: Monday to Friday 8:30AM to 5:00PM
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand; walk; climb stairs. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The usual environment is in a business office with a noise level in the work environment that is usually moderate.
This position is Non-Exempt.
This job description reflects management's assignment of essential functions, and may be subject to change at any time due to reasonable accommodation or other reasons.
**NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.
Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.