JOB TITLE: Technical Product Specialist
Location: Houston, Texas, United States, 77041
Job Description:
Roles & Responsibilities
Expectations:
•A strong technical aptitude with customer service, interpersonal and organizational skills being a necessity.
•Must be able to effectively manage multiple projects with a number of different customers simultaneously.
•Self-motivated - an ability to work independently and push oneself to achieve more.
•Excellent written and verbal communication skills
•Confident, articulate, and professional speaking abilities (and experience)
•Ability to solve practical problems and deal with a variety of unknown variables working toward solving issues related to customer demands, complaints, and general needs.
•Ability to understand and calculate figures and total amounts for such issues as discounts, commissions pro-rata, percentages, and sales order dollars.
•Ability to make decisions regarding the handling of customer issues as outlined by company policy.
•Ability to meet deadlines and prioritize workload.
•Candidate should be able to sit, stand, walk, stoop, kneel, crouch or crawl, climb or balance carried loads of ten pounds.
•Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
•Ability to operate a scanning device, computer, copier, fax machine and telephone, etc.
•Ability to prove technical aptitude (test may be provided).
•To direct technical product specification and pricing information to the customer with support from Encon Sales, Production and Engineering departments.
Minimum Qualifications
Qualifications:
•2-5 years of experience.
•Technical training school diploma or certificate in STEM field. (Minimum 4 years related industry background may be acceptable in lieu of education requirements).
•Must be able to work on Encon provided ERP computer programs.
•Experience with Microsoft Office suite.
Required Skills
Customer Service customer experience
Work Authorization
US Citizen
Green Card