4 IT Help Desk Technician Jobs in Kent, WA
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NR Consulting is Hiring an IT Help Desk Technician Near Kent, WA
Functions and Responsibilities
- Asks questions about the problem and explaining possible solutions
- Uses manual and automated diagnostic tools to identify problems and root cause
- Updates knowledge base with prescriptive guidance for common problems to improve quality of Tier 0 customer self-service
- Escalates incidents and requests Tier 3 support when the problem is more complex
- Arranges for a technician to visit the customer if a problem can't be solved over the phone or by email.
- Develops and maintains knowledge of legacy, existing, and new PC hardware and software technology.
Qualifications
- High School Diploma required
- 3 years work experience in IT customer service role, able to demonstrate technology skillset in a customer service capacity
- Professionally respond to calls, emails, chats and voicemails for customer support.
- Technical writing proficiency.
- Innovative, team-oriented problem solver.
- Excellent interpersonal, negotiation and communication (verbal and written) skills.
- Excellent organizational, time management and follow-through skills.
- Ability to manage multiple, competing priorities.
- Unwavering commitment to providing customers with a high-quality experience.
- Troubleshooting and diagnostic / repair skills for PCs and components.
- Troubleshooting and diagnostic / repair skills for peripheral equipment such as printers, document scanners, barcode scanners, handheld devices, and monitors.
- Experience using imaging and migration utilities such as SCCM, MDT, and USMT.
- Proficiency in Microsoft Office application usage.
- Experience troubleshooting Mobile Device Operation Systems (iOS, Android)
- Experience troubleshooting Microsoft Desktop Operating Systems (Windows 10/7)
- Knowledge of networking fundamentals
- Must be physically capable of lifting computers, monitors, printers, parts and supplies and sitting for extended periods of time.
- Experience troubleshooting MacOS clients
- CompTia A / Server / Network
- HDI Customer Help Desk Analyst
- Microsoft Office Specialist
- MTA / Microsoft Office Specialist
- MCP / MCSA / MCSE / MCDST
- ITIL
- ServiceNow
Job Type: Contract
Salary: $25.00 - $28.00 per hour
Experience level:
- 3 years
Schedule:
- 8 hour shift
Application Question(s):
- How many years of experience do you have in a manufacturing domain client?
- Please provide your email ID
Ability to Relocate:
- Kent, WA: Relocate before starting work (Required)
Work Location: In person
Job Summary
Contractor
$56k-69k (estimate)
03/24/2024
04/11/2024
nrconsulting.com.au
Lisbon
<25
Related Companies
The job skills required for IT Help Desk Technician include Troubleshooting, Help Desk, Customer Service, Technical Support, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
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They help troubleshoot software and hardware concerns.
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To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
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Working with computer vendor technical support desks and allied services as per the organizational procedures.
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Determine the best solution based on the issue and details provided by customers
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
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Help desk technicians need a deep understanding of computer hardware and software.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
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The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
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Step 3: View the best colleges and universities for IT Help Desk Technician.
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