Fulfills the mission of Norwich University by contacting and cultivating prospective students and applicants.

Salary: $43,000/year or more depending on experience.

Essential Functions

• Makes decision on applicant files to include gathering information for incomplete files, preparing completed applications, making decisions on student applicants, and cultivating applicants from a specific geographic location.
• Supervises a caseload of 350-500 prospective students.
• Maintains communication with assigned students on a bi-weekly or monthly basis by utilizing various communication methods including but not limited to phone calls, emails, and text messages.
• Communicates with families about the various aspects of the college search/decision process both on and off campus, including, but not limited to financial aid, billing, academics, lifestyle, athletics, and student interest clubs.
• Develops strong relationships with prospective students and their families throughout the admission cycle including personal communication in a written and electronic format, phone calls and personal interaction as necessary.
• Counsels and advises students about financial aid eligibility, financial aid application procedures, aid programs, costs, and indebtedness.
• Ensures that all visiting students and families have a pleasant and informative visit to campus by supporting the success of various student-visit programs through conducting information sessions, campus tours, one-on-one interviews, virtual events, and collaborating with a wide variety of departments and offices across campus.
• Represents the University at on and off-campus events including open houses, regional events, and academic showcases and strategic high school visits.
• Plans and executes travel in select geographic areas to include college fairs, classroom presentations and individual meetings with applicants, often including some nights and weekends.
• Obtains one collateral or secondary responsibility within the department as assigned by supervisor and may change depending on availability and office reorganization.
• Participates in university-wide functions, meetings, trainings, and announcements that can include multiple departments, as necessary.
• Supports fellow co-workers in a respectful and efficient way as it relates to the responsibilities described above.
• Builds relationships with Athletic coaches and attends regular athletic meetings.
• Trains coaches on Slate expectations and essential tasks.
  • Informs coaches of optional Slate tools for increasing recruiting efforts.
  • Responsible for creating and monitoring reports of athletic activity in Slate, making suggestions to improve efficiency and ROI as needed.
  • Serves as liaison between Athletic coaches and Slate CRM administrator to streamline and prioritize requests.
• Reports back to Admissions ongoing athletic recruiting initiatives.
• Serves as primary visitation support for Football Fridays, prospect clinics, and other athletic events hosted in conjunctions with the Admissions and Athletics offices
• Reviews athletic communications from coaches to ensure they are meeting the brand standards. Guides them on best practices to increase open and click through rates.
• Creates initiatives to encourage more students to complete the Prospective Athlete Questionnaire.
• Gathers athletic assets (photos, videos, testimonials, statistics, etc.) from the Athletic Communications team to support Admissions digital and print needs.
• Reviews all athletic-related recruitment web pages to ensure they are up to date. Communicates to web teams if any changes are needed.
• Tracks athletic- related budget requests (meal tickets, gas cards, flights, print materials, admissions "swag" items, etc.)
• Serves as a mentor for new coaches, ensure they are trained on Norwich admissions requirements, financial aid, information sessions, campus tours, visitation, etc.
• Trains new admissions staff on how to "sell" athletics at Norwich.

Other Functions

• Maintains confidentiality of sensitive or private information.
• Communicates with employees, students, and others in a respectful and clear manner.
• Serves on University committees, councils, workgroups or other designated bodies as assigned.
• Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
• Speaks, reads and writes in English.
• Communicates by telephone, email, letter, in person, or other means or device.
• Performs other tasks as assigned by supervisor.

• Bachelor's degree required. Additional Admissions/Recruitment experience may substitute for completed degree.
• Admissions/Recruitment experience preferred
• Strong interpersonal and communications skills (both written and oral), presentation experience, sales/marketing skills, ability to handle multiple priorities and the ability to work as a member of a team in a fast-paced environment
• Military experience, military school experience or ROTC experience(s) a plus, but not required
• A valid driver's license is required
• Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook)
• Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 20 pounds; travel outdoors to various parts of the campus
• Work some evening or weekend hours
• Travel as needed (public or private transportation)

Environmental Conditions

• Indoor work at a computer workstation.
• Low level of exposure to noise, dust, fumes, vibrations and temperature changes.

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at nuhr@norwich.edu for assistance.

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate.