Fulfills the mission of Norwich University by ensuring that all visiting students and families have a pleasant and informative visit to campus, supporting the success of various student-visit programs through coordinating and conducting information sessions, campus tours, virtual events, and collaborating with a wide variety of departments and offices across campus.

Salary: $43,000/year or more depending on experience.

Essential Functions

• Tracks college fair invitations.
• Books travel and registers staff for college fairs.
• Maintains relationship with area hotels by coordinating reservation blocks and other amenities for campus visitors.
• Processes department invoices, reimbursements, and coordinates with Accounts Payable.
• Orders supplies and coordinates with Facilities to place work orders.
• Collects department mail.
• Assists in the planning and coordination of student visits to the Norwich campus to enhance the customer's experience. This includes, but is not limited to, four open houses, leadership camps, and day visits (both on campus and virtual).
• Collaborates with faculty and staff to bring prospective students, parents, and other constituents to campus events.
• Assists in the supervision and training for visitation staff, including tour guides student assistants, federal work-study, staff, and student volunteers.
• Assists with ordering meals, reserving spaces, and planning and coordinating workshops and events with multiple departments.
• Assists with answering the department mainline and other administrative tasks.
• Assists with coordinating travel to campus for Admissions visitors.
• Hires, trains, and supervises student workers in the Admissions Call Center.
• Assists with printing accept certificates, award letters, and affinity materials.
• Merges Slate records.
• Stays current with postal regulations regarding pricing and mail design criteria.
• Supports fellow co-workers in a respectful and efficient way as it relates to the responsibilities described above.

Other Functions

• Maintains confidentiality of sensitive or private information.
• Communicates with employees, students, and others in a respectful and clear manner.
• Serves on University committees, councils, workgroups, or other designated bodies as assigned.
• Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
• Speaks, reads, and writes in English.
• Communicates by telephone, email, letter, in person, or other means or device.
• Performs other tasks as assigned by supervisor.

• Bachelor's degree required. Additional Admissions/Recruitment experience may substitute for completed degree.
• Admissions/Recruitment experience preferred
• Strong interpersonal and communications skills (both written and oral), presentation experience, sales/marketing skills, ability to handle multiple priorities and the ability to work as a member of a team in a fast-paced environment
• Military experience, military school experience or ROTC experience(s) a plus, but not required
• A valid driver's license is required
• Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook)
• Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 20 pounds; travel outdoors to various parts of the campus
• Work some evening or weekend hours
• Travel as needed (public or private transportation)

Environmental Conditions

• Indoor work at a computer workstation. Occasional walking tours of campus as required to support visits.
• Low level of exposure to noise, dust, fumes, vibrations, and temperature changes.

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at nuhr@norwich.edu for assistance.

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate.