Job Summary: Founded in 1977, Northwest Custom Apparel is a premier, family-owned company based in Milton, WA, renowned for being the largest provider of custom embroidered apparel solutions in the Northwest. We specialize in high-quality embroidery, direct-to-garment printing, and screen-printing services tailored to meet diverse industry needs.

We are seeking a dedicated Administrative Assistant to support our dynamic sales team. This crucial role facilitates the seamless operation of our department by managing various administrative tasks and interacting with customers. The ideal candidate will possess a strong desire to learn, demonstrate excellent communication skills, and multitask effectively in a fast-paced environment. Join us and contribute to a quality and customer satisfaction legacy that stands out in the custom apparel industry.

Key Responsibilities:

• Answer phones, direct calls, take detailed messages, and handle customer inquiries.

• Manage email and text communications and respond promptly to customer needs.

• Process credit card payments and manage transaction documentation.

• Assist with basic order entry and provide support by following up on orders, checking on artwork, and coordinating order payments.

• Greet customers in the showroom and provide professional assistance.

• Maintain accurate customer information in our CRM and order entry systems.

• Participate in weekly team meetings and learn through job shadowing to understand all aspects of the business.

Qualifications:

• Proficient in Microsoft 365, especially Excel and Outlook.

• Excellent communication skills, both written and verbal, with attention to proper grammar and professional email composition.

• Experience in customer service or administrative roles preferred.

• Ability to multitask and work effectively under pressure.

• Some college education in office administration or related field is highly desirable.

Training and Development:

• Comprehensive on-the-job training, starting with basic tasks and gradually increasing in complexity.

• Opportunity to learn directly from experienced team members and through regular participation in company operations.

• Potential to advance to an Account Executive role based on performance and mastery of skills.

Work Environment:

• The newly remodeled office within our showroom is equipped with all necessary technology.

• Fast-paced setting that requires effective multitasking and communication.

Performance Metrics:

• Customer satisfaction and feedback.

• Accuracy and professionalism in handling communications and transactions.

• Dependability and punctuality, with required working hours from 8 AM to 5 PM.

Company Culture:

• Commitment to core values of Respect, Excellence, Accountability, Compassion, and Honesty.

• A team-oriented environment where collaboration and mutual support are expected.

Job Type: Full-time

Pay: $20.01 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Milton, WA 98354 (Required)

Ability to Relocate:

• Milton, WA 98354: Relocate before starting work (Required)

Work Location: In person