Description
Northwest Center has been a vendor at Amazon for over 20 years. The NWC-@-Amazon division has grown to over 360 employees, providing a wide variety of customer service support on Amazon's thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon's campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center's mission of inclusion.
Position Title: Senior Manager, Business Operations
Locations: Hybrid role with the opportunity to work from either South Lake Union or Bellevue
Starting Range: $135,408 - $155,771 per year Full Range : $135,408 - $176,092 per year
As our Senior Manager of Business Operations , you will oversee financial management for a division generating $30M and manage our Shared Services team by shaping strategy and executing growth. Your day-to-day will include managing the NWC @ Amazon P&L and owning and updating all reporting documents while regularly reporting to division leaders on financial updates. Our Shared Services team works in an adaptive and start-up-like environment where the goals and deliverables could change daily. This is a hands-on role where you can roll up your sleeves to figure out solutions and then move forward and implement process improvements.
We are seeking a candidate with a strong financial management skillset, an analytical mindset, and robust business acumen. You have excellent judgment in all situations to protect and grow Northwest Center's reputation as a partner and valued vendor of our client. If you're a strong people leader with adept communication skills who thrives off delivering excellent results and adapting to changing priorities, we invite you to apply!
What we can offer:

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass - Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/
What You Will Do
Financial Management

• Oversee financial management for a division of $30M and growing with full P&L management and regular reporting to Division Leaders
• Own all weekly, monthly, and quarterly reporting documents
• Owner Northwest Center & Client Budget Management
• Creates all new business financial proformas, focusing on growth and future state structure to serve Northwest Center and our client best
• Audit procedures to ensure all programs follow company policies. Offer feedback and direction to Leadership on system or policy improvements required to ensure effective results
• Identify any potential risks and opportunities to the business and drive for improved financial results
• Promote good project management practices across the organization on projects and continuous improvement programs
• Overseeing projects with multiple workstreams and complex cross-enterprise projects with multiple stakeholders at both senior and junior levels
• Utilizing superior analytical and problem-solving skills, fluency in performing rigorous financial, valuation, and quantitative analyses, and familiarity with both accounting and operating metrics

Rhythm of Business

• Create, establish, and drive the rhythm of the business for the division and work with various organizations to coordinate business processes and management control processes. Collect and report on monthly, quarterly, and annual SLA's and KPI's
• Drive the divisional executive team, managing the planning process and ensuring coordination with corporate and client planning processes as well as planning integration across the broader Northwest Center organization
• Work with cross-division and cross-company and team counterparts to manage team participation as needed for key business events, next fiscal year planning, running business reviews, and other strategic business planning activities

Strategy & Partnership

• Partner with Senior and Executive team members on long-term growth initiatives for the division, providing insight into effectiveness and impact.
• Design project plans to advance the company's information systems, implement said plans upon approval, assign project activities to personnel, and monitor milestones and completion progress
• Develop and implement effective evaluation methods to assess division strengths and areas in need of address and improvement
• Become the solutions provider and subject matter expert of the Shared Services team and broader NWC@Amazon division, removing roadblocks and program challenges and working with the leadership team on scalable solutions

People

• Managing a small leadership team that is responsible for finance, process, training, and project management
• Strong leadership skills with a proactive, action-oriented, and team-player approach
• Understands and promotes Northwest Center's mission throughout the workplace, working as an ambassador of the OneNWC culture
• Fostering an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals on the Shared Services team as well as across the NWC @ Amazon division

About Us
Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North-a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.
Who You Are

• A minimum of 5 years of experience in Finance and Business Management of a performing organization with direct supervision of management-level staff
• Experience in budget management and oversight over company P&L and operational planning to meet financial targets
• Background leading change management across a nationally dispersed organization
• Advanced computer skills in MS Office, and prior experience with financial management systems (Vena preferred)
• PMP or other Project Management Certifications preferred
• Experience in process documentation and improvement and capacity planning preferred
• Background leading strategic planning and execution across a corporate organization preferred
• Detailed-oriented and thorough, with the ability to see the "big picture"
• Regularly seeks new and improved methodologies for enhancing the effectiveness of the organization. Employs imagination and creativity in the application of duties and responsibilities. Most importantly, you are not averse to change.
• Master's Degree or equivalent combination of education and experience
• The ability to work nights and weekends as needed
• This is a dog-friendly environment with over 1,000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit

Northwest Center is committed to offering reasonable accommodation to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected]
At Northwest Center, we do not just accept diversity and inclusion - we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.
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