The Workplace Operations Coordinator plays a pivotal role in supporting various tasks, projects, and initiatives for the Move Ambassador Program. Responsibilities encompass managing Agile Locker assignments, conducting workspace audits, and providing assistance to Move Ambassadors with move project tasks. The primary objective is to provide comprehensive support to the Move Ambassador team and ensure optimal functionality of customer workspaces. This role requires adaptability to seamlessly transition between tasks, projects, and program requirements through data management systems.

Location: Seattle (South Lake Union, Sodo, Queen Anne), Bellevue, RedmondStarting Hour Rate: $25.24 per hour | Full Range $25.24 - $30.04 per hour
Schedule: Full-time flexible schedule but typically Monday - Sunday between 7:30am-6pm with occasional nights and weekends as needed.
What we can offer: 

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance 
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

Key Responsibilities / Essential FunctionsWorkplace Support 

• Support the assignment and data management of Amazon’s locker system requests, ensuring accuracy and efficiency in allocation.
• Assist in customer lockouts, locker clear-outs, and the upload of newly installed locker banks, ensuring seamless operations.
• Conduct audits covering workspace, signage, IT equipment, employee behavior, and facilities to validate employee desk location, floor plans, and related client site information.
• Capture, organize, and report data related to moves, space, and facilities, providing valuable insights for decision-making and optimization.
• Filter and "clean" data by reviewing computer reports, printouts, and performance indicators to ensure accuracy and reliability.
• Identify, analyze, and interpret trends or patterns in complex data sets, providing actionable insights to stakeholders.

• Submit updates for workspace data to accurately reflect moves or seat corrections, ensuring system information remains current and precise.
• Utilize industry-specific computer programs to create, verify, and format move lists, communicating any workspace, seating, or data submission updates promptly and effectively.
• Conduct on-site move verification and quality control walks to cross-reference system data with physical workspace conditions, ensuring accuracy and consistency.
• Provide assistance to Move Ambassador team members in completing move milestones as required, facilitating smooth transitions and efficient operations.

• Monitor email and chat systems, ensuring responses are provided within the required timeframe to deliver customer education, support, and workspace information.
• Retain detailed knowledge of building amenities, workspace configurations, and related information to effectively address customer questions and troubleshoot issues.
• Offer onsite and virtual support before, during, and after move projects, answering employee questions and providing guidance to facilitate smooth transitions.
• Provide assistance and guidance to employees regarding their interoffice moves, ensuring a seamless and positive experience throughout the process.
• Collaborate with the Move Ambassador team to ensure consistent and high-quality customer support and assistance.

• Assume day-to-day responsibility for successful task completion, demonstrating the ability to work independently and out of line of sight from other team members, as needed.
• Assist with new tasks, processes, or projects to support evolving team requirements, other NWC divisions, and requests from Amazon partners, demonstrating adaptability to shifting business needs.
• Contribute to the Move Ambassador team development by providing job training, shadowing, and mentorship to new employees, fostering a supportive and collaborative work environment.
• Work cohesively with other supporting vendors, including project management, security, facilities, and move companies, to ensure seamless coordination and execution of tasks and projects.
• Maintain flexibility in working hours, including occasional nights and weekends, to accommodate move and scheduling needs effectively.

• High School Diploma or GED required
• Associate or Bachelor’s degree preferred
• Minimum 2-year customer service, real estate/facilities, operations or administrative support experience
• Proficiency with Microsoft Windows, Excel, Adobe and Outlook e-mail
• Working in a creative team environment
• Highly organized and a great attention to fine detail

Working Conditions & Physical Demands

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Comfortability working in an open, unassigned workspace is required.
• Ability to work at a computer for long periods (up to 8 hours per workday).
• It is a combination of desk and actively visiting NWC operational or client corporate buildings so the ability to move consistently within a 1.5 radius is required.
• Willingness to travel independently to various worksites in the Puget Sound region.
• Ability to read, write, communicate, and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• Ability to work flexible hours including occasional nights and weekends.
• This is a dog friendly environment with over 1,000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.

ABOUT US

When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways. As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center’s businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.Northwest Center’s mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity.Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.orgAt Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.

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