Description

SUMMARY

Primary responsibilities center on reviewing past-due loans accounts and initiating collection efforts, as directed by the bank’s policy, by telephone, letter or in person. Responsible for various property inspection photos; initiating collection legal actions; and interacts with attorneys on loan issues. Position carries no supervisory duties.

Typical Schedule - Full Time, Monday – Friday 8:00 a.m. to 5:00 p.m. Flexibility is required to ensure adequate staffing.

ESSENTIAL COLLECTION FUNCTIONS:

• Contacting past due borrowers via telephone, correspondence, or visits;
• Document delinquent loan files and update collection comments on the core;
• Send collection letters or Act 91 notices when necessary;
• Interact with Bank counsel with regard to delinquent loans; and any legal action with past due accounts, and monthly update of legal status for Board meeting;
• Present updates to the Board of Directors on past due loans, typically once per month;
• Work with customer on loans that have matured but a balance still exists;
• Send proper paper work to customer and attorney; write checks for fees and go to sheriff sales; show/make arrangements for sale of bought back (OREO) properties;
• Performs property inspections and obtains photos for construction and/or foreclosure/OREO properties; inspect and document damage to properties before release of insurance checks to customer;
• Send paperwork to attorney on property to be repossessed; send proper notices to customer after repossession and sell collateral;
• File complaints with Magistrate and attend hearings in debtor defends;
• Manages the Bankruptcy process and required actions when notified;
• Manages the handling of deceased borrower loan accounts; works with Estate/Attorneys/Successors;
• Perform Department of Defense searches for delinquent borrowers, prior to foreclosure;
• Assist in managing the identification, monitoring, and tracking of SCRA or MLA loans;
• Prepares tickets or batches for collection related expenses, and maintains cost log;
• Researches tax sales to make sure bank properties are paid to date;
• Come up with a plan for repayment on loan loss accounts;
• Image loan documents or save to Electronic Documentation system;
• Ensure CORE is reporting to the Credit Bureaus properly; and work with Loan Ops personnel for proper identification for reporting purposes;
• Required to ensure all Collection/Loan Servicing/Credit Reporting/and lending related laws/regulations are followed;
• Responsible for 1099 Reporting
• Answer telephone when needed and assist customers with loan information;
• Courtesy, tact, and diplomacy are essential elements of the job;
• Participate in and/or complete all necessary bank training;
• Required to maintain the strictness of confidentiality in all matters;
• Comply with all company policies and procedures;
• Other administrative duties as assigned.

Requirements

COMPETENCIES

• Excellent time management, judgment, decision-making and critical thinking skills with a strong attention to detail;
• Exceptional communication skills with an enhanced social perceptiveness and a service-oriented disposition;
• Knowledge of computer software programs (e.g., Outlook, Excel, Power Point, Word);
• Ability to maintain confidentiality with sensitive information and issues relating to the bank’s customers, policies, and personnel;
• Knowledge of principles and processes for providing customer and personal services including customer needs assessment, and meeting quality standards for services;
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures.

Benefits - For full time positions we offer a full benefit package including health and life insurance, PTO, 401k Plan, ESOP, and FSA Plan. Pay would be commensurate with background and prior work experience.

Equal Opportunity - The Northumberland National Bank is committed to providing Equal Opportunity in Employment. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, or any other status protected by federal, state, or local law.