41 Customer Service Representative Jobs in Springfield, MA
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Northern Tool Mfg. Co. is Hiring a Customer Service Representative Near Springfield, MA
Customer Service Representative Job Description:
Our Company hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Benefits:
* 401(k)
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Vision insurance
How to Apply:
If you are a detail-oriented, self-motivated individual who thrives in a remote work environment, we would love to hear from you. Please submit your resume and a cover letter explaining why you are the ideal candidate.
Job Type: Full-time
Pay: $18.90 - $26.80 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- 4 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Commute:
- Springfield, MA 01104 (Preferred)
Ability to Relocate:
- Springfield, MA 01104: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Durable Manufacturing
$40k-50k (estimate)
05/14/2024
05/16/2024
The job skills required for Customer Service Representative include Customer Service, Customer Satisfaction, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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