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The SHOW comes alive at MGM Resorts International.
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping for our guests.
THE JOB:
As a Guest Services Representative, you will be responsible for assisting guests with phone calls related to dispatch services (PBX, Front Desk, Housekeeping, Facilities, Room Service and Bell) while delivering the highest level of customer service. You will set the stage for the guest experience with your welcoming smile and top-notch service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
THE STARTING RATE: $15.75
SCHEDULE: THURSDAY, FRIDAY AND SUNDAY 11 AM - 7:45 PM / ON CALL FOR ADDITIONAL DAYS ALSO
THE DAY-TO-DAY:
· Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards
· Provide dispatch services for guest requests related to luggage assistance; room service orders; housekeeping amenities; wake-up calls; check outs; early arrivals and other special services requested by guests
· Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities and room service
· Keep property information on personnel and departments up-to-date in order to be knowledgeable about and to articulate on casino events, promotions, and amenities
· Ensure that customer requests are met and confirmed within the guidelines established by management
THE IDEAL CANDIDATE:
· Has one (1) year of high-volume call center or customer service experience
· Takes pride in their work
· Describes themselves as detail-oriented
· Adapts well to changing situations and can efficiently handle a fast-paced work environment
THE PAY, PERKS & BENEFITS:
· Wellness incentive programs to help you stay healthy physically and mentally
· Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
· Free meals in our employee dining room
· Free parking
· Healthcare, and 401K benefits
· Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
Job Type: Part-time
Pay: $15.75 per hour
Expected hours: 25 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Part Time
$29k-38k (estimate)
04/07/2024
04/26/2024
mgmresorts.com
LAS VEGAS, NV
15,000 - 50,000
2000
Public
SCOTT CAMPBELL
$5B - $10B
MGM Resorts owns and operates a chain of 30 resorts that provides accommodation, dining and gaming services for individuals and families.
The job skills required for Guest Service Representative include Customer Service, Guest Service, Housekeeping, Life Insurance, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.