Description of Work

*Salary Grade NC08 - Recruitment Range $36,682 - 39,520*

The Western Carolina State Veterans Cemetery conducts burials for veterans and spouses per Federal and State Regulations/Guidelines. The Administrative Specialist I performs a variety of tasks in support of the NC State Veterans Cemeteries Program. Position will greet visitors, clients and family members, and provide benefit information of routine nature or make appropriate referrals for assistance. This position composes/formats letters, reports, and records; establishes paper and electronic files for said correspondence. Duties include using a computer to create and update records, type reports, spreadsheets, develop and maintain data reports, and ability to use the internet for research. This position will prepare and submit monthly, quarterly, and annual reports, maintain inventory of office supplies and materials, and process incoming and outgoing mail. Work requires knowledge and use of office equipment – fax machine, copier, scanner, computer, document shredder and daily use of a multi-line telephone. Work also includes daily public contact both in person, telephonic and email. Employee will be sole administrative support for this facility; therefore, must be independent worker capable of making routine decisions and referrals without supervision. Position is located in Black Mountain, NC (Buncombe County).

Knowledge, Skills and Abilities / Competencies

• Significant knowledge of office or work unit procedures, methods and practices.
• Demonstrated ability to use correct grammar, vocabulary, spelling and office terminology to compose and/or proofread correspondence, reports and other materials.
• Experience using Microsoft Office.
• Demonstrated ability to use good judgement, courtesy and tact when dealing with sensitive issues.
• Ability to apply federal and state rules and policies as they relate to veteran’s benefits.
• Strong customer service skills.

Minimum Education and Experience Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Supplemental and Contact Information

The NC Department of Military and Veterans Affairs (DMVA) uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act (SHRA) with highly qualified individuals.

Applicants are encouraged to submit an online State Application which may be obtained from the following address: http://oshr.nc.gov/work-for-nc to the Human Resources Division of DMVA by 11:59 pm on the closing date or the application will be deemed untimely and will not be processed.

The NC Department of Military and Veterans Affairs (DMVA) is an Equal Employment
Opportunity Employer.

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference
the contact information below. All applicants should indicate the position number and job title in the section "Jobs Applied For".

Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.

Applicants seeking National Guard Preference: North Carolina Army National Guard or North Carolina Air National Guard Must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application.

Please refrain from submitting multiple applications. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be accepted. If you are having technical issues submitting your application, please call the NEOGOV Help Line at 855-524-5627.

All required competencies, work history and credentials must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the State Application form. "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.

A competency is defined as a set of behaviors or duties that reflect knowledge skills, and abilities. When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills, abilities, internal equity and budgetary considerations pertinent to the advertised positions. Degrees must be received from appropriately accredited institutions. Transcripts for foreign degrees have to be evaluated by an organization like World Education Services to determine US equivalency.

It is the policy of the State of North Carolina and the NC Department of Military and Veterans Affairs (DMVA) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying when the job has been filled.

For further information please contact:
Human Resources Business Partner
NC Department of Military and Veterans Affairs (DMVA)
Division of Human Resources