Description

PURPOSE OF POSITION
Accountable for the daily operation and delivery of high-level guest service and employee relations of the Everyday Great Buffet and Chefs according to established policies, procedures, and applicable laws and regulations.

II. REPORTING RELATIONSHIPS
A. Reports Directly to: Food and Beverage Manager
B. Supervises Directly: Kitchen Staff
C. Other Contacts: General Manager, Food and Beverage Supervisor and Staff, Nooksack Northwood Casino Managers and Supervisors, Tribal Council Members, Vendors, Health Inspectors, Community Members, Customers.

III. DUTIES AND RESPONSIBILITIES
A. Actively promotes an environment conducive to high quality customer service and employee relations by being a positive leadership example.
B. Staffs, schedules, evaluates, develops, and monitors subordinate personnel.
C. Interviews applicants for subordinate positions, assigns work, grants overtime and early outs, disciplines and trains employees, and recommends wage increases and promotions with direction from Department Manager.
D. Promotes compliance of policies and procedures and effective personnel performance while practicing positive employee relations.
E. Assists in the maintenance of records and files; including personnel and departmental specific information and ensures the security and confidentiality of such information.
F. Coordinates with kitchen staff on the quality, presentation and efficient flow of food products and service.
G. Establishes and maintains a system of effective communication with department employees to ensure they are aware and prepared for daily activities and special events.
H. Handles customer complaints with satisfaction to both the customer and casino, keeping management informed of the decision making process.
I. Ensures maintenance of safety and sanitation standards and policies, assuring compliance with Indian Health Services guidelines, standards and regulations.
J. Provides accurate and timely documentation and reporting of department activities and status.
K. Assists in maintaining and optimizing department material and equipment inventories ensuring the department is equipped properly for daily activities and special events.
L. Promotes continuous improvement in the performance of the department and its employees.
M. Works within federal, state, and tribal regulations and the established philosophies and guidelines of Nooksack River Casino and meets the expectations of senior management.
N. Ensures a professional and neat appearance of department.
O. Maintains a professional and neat appearance and represents the company in a positive manner.
P. Performs duties of subordinate personnel as required.
Q. Such other job related duties as may be assigned by instruction from management.

Qualifications

QUALIFICATIONS
A. Required:
1.Obtain and maintain a Non-Gaming Nooksack Tribal Gaming Agency License.
2.Obtain and maintain a Washington State Food Worker’s Card or Indian Health Services Food Training Card within 14 days of initial employment.
3.Obtain and maintain a Washington State Class 12 Alcohol Servers Permit and TIPS for Gaming Certification.
4.Must be a minimum of 21 years of age.
5.Must have a two-year Associates degree in Culinary Arts and or a minimum of five years experience in a high volume kitchen.
6.Previous multi-outlet food and facility experience.
B. Preferred:
1.Successful experience in the primary duties of the position in a gaming/casino operation.

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V. WORKING CONDITIONS
A. Noisy, hot and sometimes cramped workspace.
B. Fast paced and demanding as business levels require.
C. Routinely uses commercial kitchen equipment such as knives, mixers, ovens, grills, etc.
D. May work in loud, crowded, and cigarette smoke-filled casino environment.
E. Works various shifts and days including nights, weekends, and holidays.

VI. PHYSICAL DEMANDS
A. Stands or walks for extensive periods or time.
B. Lifts and carries objects up to 50 lbs.
C. Routinely makes repetitive motions.
D. May frequently work long or irregular hours.

VII. KNOWLEDGE, SKILLS AND ABILITIES
A. Knowledge of general kitchen operation.
B. Knowledge of current trends and general food knowledge.
C. Knowledge of proper rotation or foods and food safety.
D. Knowledge of cooking times and temperatures.
E. Knowledge of cost-effective food preparation, service, sanitation, and employee relations.
F. Excellent customer service and employee relations skills.
G. Skill in clear and concise communication including written and verbal methods.
H. Skill in general math as it applies to costing and calculating menus and budgets.
I. Skill in proper cooking techniques and knife handling.
J. Skill in hand/finger dexterity.
K. Ability to manage cost controls and minimize food loss while maximizing quality and delivery of product.
L. Ability to coordinate staff effectively and elevate service levels.
M. Ability to manage inventory control.
N. Ability to manage sometimes difficult and fast paced work environment.
O. Ability to make quick decisions and change plans often and as a moments notice.
P. Ability to react calmly and effectively in demanding situations.
Q. Ability to effectively manage a large, multi-cultural, and diverse workforce.

VI. PLEASE NOTE
This list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.
Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability; the Supervisor or Manager should contact the Director of Human Resources. At this time, the Supervisor or Manager should be able to describe, in detail, to the Director of Human Resources, the Essential functions of the job involved in the request.
Supervisors and Managers are legally considered agents of the company and as such are responsible to act in a manner that best represents the interests of the Nooksack Northwood Casino and its employees. They are personally accountable for their words and actions to outside agencies.
Supervisors and Managers are required to work within the established philosophies and guidelines of the Nooksack Northwood Casino and have the responsibility to meet the expectations of senior management.