NOLA Public Schools Vision

The vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, achieve physical and mental wellness, and are prepared for civic, social, and economic success. 

Position Summary

The IT Help Desk Technician will support all site technology including but not limited to; user access, network trouble reports, and technical hardware/software trouble reports and IT Support management. This position will work with the Information Technology Help Desk Coordinator to acquire a clear understanding of the district’s vision for user support and technology needs. Additionally, this individual will develop a working knowledge of the technology package, network, hardware and software available at NOLA-PS.

Essential Duties and Responsibilities

• Provides end-user support in an effort to resolve hardware and software in a timely and professional manner;
• Responds to help desk tickets and queries through the district’s help desk system and updates ticket statuses accordingly;
• Assists with the re-imaging of the district’s hardware and software for continuous use;
• Assists with maintaining inventory of the district’s equipment;
• Provides one-on-one user training on a variety of technology issues;
• Develops user capacity to self-diagnose troubles and submit well-articulated trouble reports;
• Maintain an accurate inventory of site assets as well as proper documentation for assets removal
• Prepares a monthly report regarding frequent troubles and suggest operational changes or supports that are needed to reduce frequent help desk tickets.
• Attends appropriate trainings, conferences, and meetings so as to facilitate adequate knowledge of the environment and its changes to proactively manage assigned tasks;
• Performs other duties as required.

• Associate’s degree or 48 hours of college credited hours required; 
• Minimum of three years of experience working in help desk, network set-up, and troubleshooting; 
• Demonstrated computer competency in a wide spectrum of functions such as Microsoft Office Suite, Outlook, Windows, and Munis. 

• Excellent written and oral communications; 
• Ability to troubleshoot basic networking issues; 
• Ability to provide support to all levels in the district; 
• Ability to work well with technical and non-technical users; 
• Excellent organizational and detail oriented skills; 
• Excellent conflict resolution and time-management skills. 

Salaries are determined by educational background and/or relevant years of experience.

Work Environment

Listed below are key points regarding environmental demands and the work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the workday; 

- Required to exert physical effort in handling objects more than 30 pounds rarely; 

- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals) rarely; 

- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; 

- Normal setting for this job is an office/school setting.

Performance Evaluation

The employee will be evaluated based on the above position using either two methods: via COMPASS or a NOLA-PS evaluating instrument. If the employee holds an Educational Leadership certification, he/she will be evaluated via COMPASS to ensure renewal of certification.

EEOC Statement

NOLA Public Schools is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.