**Support Specialist**

* Chicago, IL, USA

* Full-time

* Career Site Team: Technology and Engineering

**Job Description**

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQs success. We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more.

As a Support Specialist, youll be part of a team of smart, highly skilled technologists who are passionate for providing front line support to associates and extend general technical assistance for supported applications. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto and Chennai.

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.

**What youll do**

* Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.

* Supports and maintains user account information including administration rights and relevant updates to Service Now ticketing system to include accurate tracking of all physical workstations as per the asset management compliance requirements.

* Ensure any end user issues are handled expeditiously and that all proper ticket and issue documentation is completed

* Responsible for implementing fixes and patches as required by Desktop Engineering team

* Understands and can apply advanced technical principles and methodologies.

**Were looking for people who have**

* 4 years related experience with relevant certification

* Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business

* Experience with MS Windows 8, 10, and 7

* Experience with image/load set deployment in an enterprise environment

* Minimum B.S. degree in Computer Science, Computer Engineering or related field

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand whats happening now, whats happening next, and how to best act on this knowledge. We like to be in the middle of the action. Thats why you can find us at work in over 90 countries, covering more than 90% of the worlds population. For more information, visit **.**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Support Specialist

* Chicago, IL, USA

* Full-time