Job Summary

Assists in examinations and treatment of patient's care under the direction of the physician and/or clinician. Supports patient care management by performing various administrative functions. 

Job Specific Duties

• Answers telephones, routes calls, takes, and relays accurate phone messages.
• If applicable, prepares and administers medications/immunizations to patients as directed by provider. 
• Communicates all significant changes in patient conditions or behavior to clinicians and physicians. 
• Ensures all medical record/patient charts contains necessary documentation for medical appointments. Completes charting, collects, and distributes medical record documents related to patient. 
• Gathers data for general information, special reports, contacting other employees, departments, agencies, and individuals for additional material. May prepare reports for provider approval. 
• Maintains/prepares billing charge and reconciliation, assist in completing claims forms, and answers patient questions in reference to payment status. 
• Runs reports for credit cards, super bills, and etc. Prepares final bookkeeping of assigned cash drawer and prepares and makes timely deposits. 
• Maintains a clean and orderly work area and patient rooms. 
• Operates and maintains equipment in proper working condition/order. Ensures medical supplies and inventory are maintained. 
• Performs and documents vital signs and measurements. Provides and documents patient and family education. 
• Assists physician with simple procedures and patient transport. Collects specimens and distributes to laboratory for results. 
• Prepares for patient visits by preparing /pulling charts, printing super bills, and informing physician and other clinical staff of changes in schedule.
• Schedules appointments, diagnostic, therapeutic, verifies medical appointments, obtains and/or verify authorizations. 
• Processes medical documentation for office visit and follow-up with patient when required. 
• Serves as receptionist, conducts patient check-in, registration, collects fee for service/co-payments, and verifies referrals, insurance data, patient’s address & other pertinent information. 
• Tracks all samples per policy before providing to patients to ensure proper coordination with physician orders or requests. 
• Enters electronic order for lab, x-ray and medication/prescriptions for provider review and approval in electronic medical record. 
• Process refills as directed by provider and written protocols. 

Minimum Job Requirements

• Medical Assistant Certification or Diploma/Certificate of completion from an accredited Medical Assistant program (OR) Prior Medical Assistant experience in a physician practice with the ability to produce a Medical Assistant Certification within 6 months of hire (OR) Prior Medical Assistant experience in a physician practice and enrolled in a Medical Assistant training program with the ability to produce a Diploma/Certificate from an accredited Medical Assistant program within 6 months of hire
• American Heart Association BLS - maintain active and in good standing throughout employment

Knowledge, Skills, and Abilities

• High School education or equivalent preferred.
• Fluency in both English and Spanish highly preferred.
• Ability to communicate verbally and in writing.
• Basic computer and math skills.
• Excellent patient management, customer service, and interpersonal skills.
• 1-2 years physician office experience preferred.
• 1-2 years of experience coordinating clinical care for patients preferred.

About the Company:
Nicklaus Children's Hospital