The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner.

Other responsibilities include answering / routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Essential Duties & Responsibilities :

Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc.

in a courteous and effective manner

• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account.

Requirements :

• HS diploma or equivalent required
• Strong computer knowledge including MS Office applications
• Basic typing skills
• Familiarity with 10-key
• Shipping software systems including UPS and Federal Express
• Excellent oral and written communication skills
• Excellent customer service skills

Other :

• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

We are excited to share the base hourly rate for this position is $19.00 / HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.

This position may also be eligible for an additional $1.00 / HOUR based on shift work.

Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Last updated : 2024-05-23