TASK FORCE: Management & Operations Unit

JOB TITLE: One (1) Assistant Director of Management and Operations

CONTROL CODE: MOT-24-01

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Summary:

The Mayor's Office of Management and Budget (OMB) is the City government's chief financial agency. OMB's staff of analysts and experts assembles and oversees the mayor's expense and capital budgets, which fund the services and activities of approximately 90 City agencies and entities.

OMB's Management and Operations Task Force works to enhance the efficiency and effectiveness of the City's operations, programs, and systems. This group's core function involves proactively assessing agency operations, identifying priority issues and bottlenecks, and employing data-driven approaches to develop and implement practical solutions. Through collaboration and innovations, the Management and Operations unit at OMB plays a pivotal role in fostering a more streamlined and responsive city government.

Job Description:

The Assistant Director of Management and Operations will provide leadership, strategic direction, and oversight in managing the overall operations of an organization. Working closely with the Deputy Director for Management, they will ensure efficient and effective functioning across various OMB and city agencies.

* Operational Leadership: Assisting the Deputy Director in developing and implementing operational strategies, polices, and goals that align with the Director's management mission objectives. Providing guidance and support to department heads and teams to ensure smooth operations.

* Resource Management: Collaborating with department heads to allocate and optimize resources such as personnel, and infrastructure. Monitoring resources utilization, identifying areas for improvements, and implementing cost-effective measures.

* Process Improvement: Identify opportunities to enhance operational efficiency, effectiveness, and quality across departments. Initiating and leading process improvement initiatives, applying methodologies such as Lean or Six Sigma to streamline workflows and eliminate waste.

* Performance Monitoring: Establishing performance metrics and key performance indicators (KPIs) to assess departmental and organizational performance. Monitoring progress, analyzing data, and identifying areas of improvement. Providing regular reports to senior management.

* Cross-Departmental Collaboration: Promoting collaboration and coordination among different departments and teams to ensure seamless operations. Facilitating effective communication, problem-solving, and decision-making across departments.

* Policy Development and Compliance: Assisting in the development and implementation of policies, procedures, and guidelines to ensure compliance with legal, regulatory, and organizational requirements. Monitoring adherence to policies and driving a culture of compliance.

* Risk Management: Identifying operational risks and implementing risk management strategies. Assessing potential risks, developing contingency plans, and ensuring appropriate controls and safeguards are in place.

* Stakeholder Engagement: Engaging with internal and external stakeholders, including senior management, department heads, staff, and external partners. Building and maintaining relationships, addressing concerns, and ensuring effective communication channels.

* Project Management: Overseeing and coordinating various projects and initiatives related to operational improvements, system implementations, or organizational changes. Monitoring project process, managing timelines, and ensuring successful project delivery.

* Leadership and Team Development: Providing leadership, guidance, and mentorship to department heads and staff. Promoting a positive work culture, fostering professional development, and cultivating high-performing teams.

Preferred Skills

Qualifications: - Proven experience in management and operations (including but not limited to strategic planning, process improvement, and data-driven operations analysis), preferably in a government or public-sector setting. - Experience with change management, procurement, and technology management. - Demonstrated ability to drive and manage efficiency improvements and achieve successful outcomes. - Strong project oversight skills, with the ability to coordinate multiple projects simultaneously. - Excellent communication and collaboration abilities to work effectively with agency project managers and stakeholders. - Skilled in risk management and contingency planning to navigate project challenges proactively. - Proficiency in creating status reports and dashboards using relevant project management tools. - Experience in managing interdependencies between projects and agencies, fostering cooperation and alignment. - A forward-thinking mindset with a focus on developing long-term cost-effective objectives. Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.